| !6 bit MSDOS subsystem unable to open com2 | JDPowers issue. User flag 116 set to a value other than 0 or 1. Adjust to 0 or 1 for resolution. |
| "Bad command or file name" is displayed when trying to start grapevine | Msg is displayed in the upper left hand corner of the GV console window on the same screen that says "Checking dataconsultants.com for an update". This was a Remote (VPN) client. Client didn't have write access on the servers F&IDATA folder. Modifying access so the user could create, delete, execute fixed the problem. |
| "Error 6029" while retrieving products (CAM) | Check for firewall. (See the "Firewalls and CAM" page on the Intranet. Type "FIREWALL" into the search engine). |
| "Stop this Software has been Moved" msg during Grapevine Start | Grapevine Software Protection (anti-piracy feature) locks Grapevine clients down to the network on which they are running. The Grapevine server name is stored in the encrypted license file. If the computer name in the network drive does NOT match the computer name stored in the license file this message will be displayed and Grapevine will NOT start. To fix this problem make sure that all connected Grapevine systems use the same NETBIOS computer name in the Network drive connecting to the Grapevine server. DO NOT CREATE A NETWORK DRIVE MAPPED TO AN IP ADDRESS! |
| "The system file is not suitable for running MS-DOS and Microsoft Windows applications" | The issue is with a corrupted or missing AUTOEXEC.NT file. Restoring from C:\WINDOWS\repair\ to C:\WINDOWS\system32\ (in XP), then adding the SET lines for USERID=, NETDRIVE=, and DCLOGO=OFF fixed the issue. |
| "Unable to read required arguments" when pressing Ctrl-F1 | Needs to turn OFF Windows 95 compatibility mode (Right-click shortcut to Grapevine, click "Compatibility Mode" tab, uncheck compatibility mode checkbox). |
| "Winprint has stopped working" error in Win7 32bit | Make sure UAC is off and rebooted and compatibility mode is off. Delete the winprint.ini and let it recreate. If all else fails, manually set the printer in winprint.ini and set hide mode to on. |
| 0% deal w/ rebate on IFS contract: is seeing neg. finance charge (IFC4190O) | He'll fax the contract and gscreens. Zero percent deal and rolling to a down payment. We already know that Roll to downpayment for zero percent deals in Florida DOES NOT WORK if DOC STAMPS is turned on. Usually results in a negative finance charge. HERES HOW TO DO IT. 1. Do your roll to the downpayment. You'll end up with a negative finance charge. 2. RE-ENTER the exact same F1 amount that is already in F1 and press F12. (this will re-calc the deal forwards rather then backwards and GET RID OF THE NEGATIVE FINANCE CHARGE. 3. You still have to deal with the final payment NOT BEING THE SAME AS all the other payments. EASIEST WAY TO RESOLVE THIS IS... 4. Multiply your regular (non-final) payment amount times the term. THIS IS WHAT YOUR AMOUNT FINANCED NEEDS TO BE. 5. Subtract the current amount financed from the amount it should be in line 4. 6. Subtract (or add) that amount to your downpayment and hit F12. DONE |
| 16 bit MSDOS Subsystem Error | Look up 16-bit in the intranet search page for information on correcting this corrupt windows registry entry. |
| 16 bit MS-DOS Subsystem Error | 16 bit MS-DOS Subsystem START NTVDM CPU has encountered an illegal instruction CS:2566 IP:320F OP:00 00 00 00 00 (numbers won't be the same) CAN HE GET TO A COMMAND PROMPT? (run "COMMAND" not "CMD"). If COMMAND bombs then it is a windows system problem, probably the result of a virus. |
| 16 bit MS-DOS Subsystem Error. | 16 bit MS-DOS Subsystem START NTVDM CPU has encountered an illegal instruction CS:2566 IP:320F OP:00 00 00 00 00 We changed his EMS and XMS memory settings to "None" in his shortcut's memory settings. Usually happens when a machine was not setup with Netsetup and the server gets a program update. |
| 403 forbidden error when running credit | I tried with thier creditials got the same error on test bureau. CBC stated they were past due. Speaking to Crly she states that subscriber not numeric should still be the message for past dues, she is confused as to why they got this error instead. |
| 404 Error - Unable to browse to Microbilt - HOST FILE | Frank talked to some of those dudes over at Microbilt, and they hosed up the DNS entry for creditserver.microbuilt.com. We will need to adjust the HOSTS file to reflect this. (I hope they have a static IP address for that credit server!!) The hosts file is located in C:\WINDOWS\system32\drivers\etc. You will need to add an entry in the HOSTS file in this format: 12.155.193.26 creditserver.microbilt.com This will override any funky DNS issue you will encounter today. The errors we have been getting are 0404, unable to resolve, which simply means no DNS server could resolve the friendly name of creditserver.microbilt.com to an IP address. This hosts file patch will give us static resolution. |
| 460dn printer paper size | Setting the paper size and type: Using the following buttons and LCD screen on your Lexmark printer, please do the following: 1 Make sure that the printer is on and Ready appears. 2 Press the "Menus" button (has a key symbol on it) 3 Press the up or down arrow button until Paper Menu is selected, and then press Check (key in the middle of the directional keys; has check mark on it). 4 Press the up or down arrow button until Paper Size/Type is selected, and then press Check. 5 Press the up or down arrow button until the correct tray or feeder is selected, and then press Check. 6 Press the left or right arrow button until the correct size is selected, and then press Check. "Paper Type" will appear on the LCD screen. 7 Press the left or right arrow button until the correct type is selected, and then press Check. "Submitting selection" appears. The printer returns to the Paper Size/Type menu. 8 Press the Back button until the display displays "Ready" |
| 53 2075 | Another AddInfo problem Delete or rename: ADDINFO.* SHADDINFO.* SHAINFO.* in the F&IDATA directory. |
| 660 (Required Keyword Missing) | Occurs running Credit Smarts. We don't have their account setup properly. Probably missing a username in their setup. |
| 660 Required Keyword Missing | Occurs for Credit Smart Customers Username has not been entered into the ACCESS CODE setup on our side |
| Absorb Amount shows in Total Adds and can not be deleted on a retail deal | Absorb Amount shows in Total Adds and can not be deleted on a retail deal. Absorb is the difference between DOD and the Customer Cash field on a Lease. Swapped from retail to lease and back again (hit X key twice). That cleared out the customer cash and the absorbed amount out of the J screen. |
| ACCESS IS DENIED - creating local printer port (windows 7) | Unable to create a local printer port that connects to a remote \\computer\printer Unfortunate windows permission issue. Try this.... On the computer that has the shared printer installed do the following. Share Permissions >>1. On explorer, go to C:\windows\system32\spool\PRINTERS >>2. Right click, Properties >>3. Sharing tab >>4. Advanced Sharing >>5. Check "Share this folder" >>6. Permissions >>7. Grant everyone Full Control NTFS Permissions >>1. On explorer, go to C:\windows\system32\spool\printers >>2. Right click, Properties >>3. Security tab >>4. Edit >>5. Add >>6. Advanced >>7. Find Now >>8. Choose "NETWORK" >>9. OK >>10. Grant NETWORK Full Control AND THEN on the computer you are trying to create the port on, do the following. 1. Go to "Printers" 2. click "Add Printer" 3. "Add a Local Printer" 4. "Create a New Port" 5. use the "Local Port" option 6. at "Enter a Port Name" enter: "\\Computername\Printername" |
| Adobe I/O error | Entered: https:\\www.creditbureauconnection.com into the allowed sites under "Security (enhanced)" in Adobe Reader. OR Disable "Security Enhanced". |
| ALIGNMENT PROBLEMS | Open up an adobe document OUTSIDE OF EF&I!. Click on FILE and PRINT. Look in the PAGE HANDLING section of the displayed dialogue box. MAKE SURE THAT: 1. PAGE SCALING is set to NONE 2. AUTO ROTATE AND CENTER is NOT checked. 3. Choose paper source by PDF page size is NOT checked. Click OK. Which will print that document but it will also set those items. NOTE: These properties should be set in code by eF&I. As of 8-20-08 this may be a bug. |
| ALL web browser crashes when printing forms from eF&I | Every time the customer tries printing a form in eF&I, the browser in question crashes, with IE8 throwing a DEP message. DISABLED DEP thru BOOT.INI (IN WinXP)... Restarted... They're good. DEP errors? Turn it off! XP: In BOOT.INI, change /noexecute=optin to /noexecute=AlwaysOff (MUST be in the same case as this example) Vista: Open a command prompt (as Admin), and type this in: bcdedit.exe /set {current} nx AlwaysOff |
| AMOs are being residulized and they shouldn't be | AMOs are being residulized on a lease even though they aren't setup to be in the P screen. The reason why AMOs are being residulized even though they aren't set to be residulized on the P screen is because in the bank file you can setup AMO residulization based on the bank. (IE you've configured your bank to have these particular AMOs residulized). Either specify another bank or go into your BANK file and change it. (edit bank file and press ALT+R) |
| AMOs not pulling "Residualized" flag from AMO file | The bank file is the key to this. If they apply a bank to a deal, and if in the AMO info screen for that specific bank the AMO is not set to be residualized, the AMO will, by default, NOT be residualized when applied to deals. In such case, the dealer will have to set that on a per-deal basis (Alt-R when applying the AMO). If the dealer does NOT apply a bank to the deal, the AMO file settings will apply. Make sure the settings for the specific AMO are set correctly in AMO Info (Alt-I in the bank screen). |
| APR RATIO RESERVE CALC | (((Sell Rate - Buy Rate) / Sell Rate) * Finance Charge) * Participation% = Reserve |
| Autosoft Error: 'Fatal error in asfi.exe Bad format descriptor' | DC-Mel called in asking support to call Zoe and help her with autosoft. Fatal error in asfi.exe Bad format descriptor. #61: Edit paoacv (5) Using "zzzzzz.99" into N paoacv (105) Autosoft inventory file not found. This started yesterday. This is an Autosoft error, not ours. She will call Luke Drew, per Theresa's advice. TN: Typically they have an invalid value somewhere in AutoSoft that kills their (AutoSoft's) export. No export file, we return the 'Autosoft inventory file not found'. |
| Autosoft Fatal error in ASFI.EXE -Bad Format desciptor | Fatal error in ASFI.EXE -Bad Format desciptor 58: edit and oacv(5) using "zzzzzz.99" into and8ocv (105) autosoft inventory files not found. Check to see if they have commas in their data. Specifically if they have a comma in a stock number IN AUTOSOFT! not in GRAPEVINE! |
| AUTOSOFT IMPORT NOT IMPORTING NUMBER OF TIRES | Autosoft doesn't store a number of tires, so we assign a number of tires based on the INVENTORY DEFAULT NUMBER OF TIRES for NEW and USED. In other words, Goto INVENTORY, and OPTIONS and look at the number of Tires for NEW and for USED. Autosoft will use these values to assign a number of tires to those stock numbers that are imported. This value is NOT NECESSARILY THE SAME as the Deal Default Number of GTires!!! |
| AutoSoft Import Not Pulling Recon | Check Invimprt.ini located in Grapevin\Programs: ***************************************** SAMPLE ***************************** [SETTINGS] RECONJ_NO1=27 ********************************************************************************** Softimp will pull from up to 5 journals in form of 'RECONJ_NOX=Z'. Found on setup, he was pointing to the Autosoft directory rather than 'Grapevin' directory. This would put the journal numbers you want to pull recon from where the program can't find them. No journals setup to pull recon from & softimp will not pull it. |
| Bad Request | Reset Internet Optons in Internet Explorer Internet Options --> Advanced --> Restore defaults |
| BAD REQUEST | restore IE defaults (Internet Options --> ADvanced --> Restore defaults) |
| BBS problem, no answer. | Modem dials but gets no answer from our BBS. Some infiniti customers have the old BBS phone # which is 222-4224. Change that # to 222-4250. |
| BBS won't pick up. No Answer | Increased call time out interval from 30 to 60 |
| BCSERR Requested Product (number) Not Permitted! | Example of exact text: BCSERRRequested product (SDK0000000, EQ, STD) Not Permitted Customer was trying to run Equifax, when they aren't an Equifax subscriber. They then selected Experian, and the bureau ran. MAKE SURE THEY ARE SUBSCRIBING TO THE SELECTED BUREAU! If they run WebUpdate those products that they don't run will be removed from their list of available products! |
| brief description of the call | detailed information re the call |
| Build Bottom Line - Grapevine running on the top half of the screen only | Run Grapevine as a Window. Right click on the Title Bar and go to Properties. Go to the LAYOUT tab. Change the screen size and buffer size to 80 X 25. |
| Bureau Error 660 Required Keyword Missing | There is a misconfiguration in the account setup. Reason code not selected in M/B Experian setup. It should have been set to 00-AutoLoan. Get this info to Crly or Frank. |
| Bureau Error BCSERRRequested Prodcut (xx) Not Permitted | Customer is trying to run a credit report using bureau (xx) and they don't subscribe to bureau xx. |
| CAM doesn't return a report or an error message. | Firewall issue and properties of .htm files issue. Credit bureau report was not displayed because the default browser to open htm files is YAHOO BROWSER. Their Norton Internet Security is setup to block all instances of YAHOO BROWSER. Changed properties of htm files so they always open with Internet Explorer. Tested OK. |
| CAM ERROR - Unable to Resolve Host Name | This will occur if there is no Internet connection present. Check your connection. |
| CAM returns BLANK PAGE | When running CAM customer gets a blank web browser page. Update CAM and update Grapevine! We've seen this happen when there is a mix of old and new versions. Make sure you run a new report rather then 'view existing'. There may be blank reports stored on the web! |
| CAM Returns same report regardless of Customer being run | Credit bureau report is bureau.htm which exists at the same location as the local gvcredit.exe This file should be deleted evey time a report is run BUT if for some reason it isn't being deleted the same report will be displayed. SOLUTION: Delete the bureau.htm file. |
| CAM- Unable to find associated browser | Built a new GVCREDIT.EXE (4.36). That uses a different method to open the browser. Should work better. This is only a problem on some computers. but the solution should work on all computers. |
| Can not run Unicode version of ATL.DLL on Windows 95. Please install the correct version | Take a look at COMPATABILITY MODE. In the instance where I saw this the customer was running Windows XP, but had Grapevine set to Windows 95 compatability mode. When launching the Windows G screen (which is a pdf document) Adobe reader would complain about the OS being Windows 95. Compatability mode doesn't appear to help Grapevine run any better, so I wouldn't use it. |
| Cannot connect to Internet while connected to VPN | VPN 's 101 When connected to a VPN, Internet Explorer will not be able to retrieve a page if the gateway on the remote network is the default gateway. In order to connect to the Internet while also connected to a VPN be certain to uncheck the box that says: "Use Default Gateway on Remote Network". This can be found in the VPN connection properties. Right Click on Network Places, select properties, goto the "Network" tab. Bring up the properties of TCP/IP. Goto "Advanced". Goto the "General" tab. Make sure that the "Use Default Gateway on Remote Network" checkbox is not checked. "OK" the change and close the network property windows. Now this computer can connect to the Internet while also connected to the VPN. |
| Cannot find apps.inf file | "Properties for this program cannot be verified. APPS.INF file is missing. Copy the APPS.INF file from your windows setup disk into your windows INF folder." |
| Cannot locate C:\Grapevin\Programs when starting Grapevine on client. | He is getting the message "Cannot locate C:\Grapevin\Programs\ when starting grapevine on his workstation. The user files are correct. This computer is coming up correctly as 11. The icon is correct as well. I checked the dcglob file and the network flag was set to 0. That means that any computer trying to run on his system would try and run as Userid 80. I changed the glob file here and sent a download via webupdate. |
| Cannot logon to XPERTONLINE msg "Your Session has Expired" | This is because session IDs are set in cookes. If you browser won't accept cookies you ain't logging on. Look in Internet Explorer -->Tools -->Privacy. The default level, "medium" works just fine. If another piece of software (such as a software firewall) is preventing cookies from being accepted then the same error will result. Solution: Don't run a software firewall if you have no idea how to configure it. Get a hardware firewall. Another solution: There are detailed instructions on configuring Norton Internet Security Software Firewall to allow CAM to run at www.dataconsultants.com. Just go to the search engine and type in "NORTON" or "Firewall". The same instructions exist on the DC Intranet. And can also be found via the search engine. or by clicking the "Attachment" button on this answer book page. |
| Can't change payment date, charging late fee | TNT will not allow the payment date to be changed, but you can $0 out the late fee so the custmer is not punished for pre-arranged late payment. |
| Can't connect to shared "Grapevin" folder in XP even though it is being shared | Although the Grapevine installer will share the Grapevin folder in XP during installation, file sharing must still be manually enabled or the folder won't be available on the network. |
| Can't Store Deal To Sales History with an Invalid Warranty Cost | Temporarily selling 24/24 instead of 12/12 but cant send to accounting. The fix is to go into the B screen and set 12/12 as the company, then type 24/24 over the plan, save and send. |
| Cant store deal to SH with out a salesperson ID | Edit the salesman file. Put in a License #. Salesmen info will need to be refreshed in deal. Go to the D-screen change the salesman to another salesman, Then pull in the correct salesman. |
| CATASTROPHIC ERROR msg when installing CAM | Insufficient permissions on the machine. If you are using a Windows NT or a Windows 2000 machine, you need to have administrative permissions to run an InstallShield Professional 6.x setup. Make sure you have the correct permissions. If you just ran an InstallShield setup, the engine takes a few seconds at the end of the installation to clean up. During this time Ikernel.exe (the engine file) is running in memory from a previous process; that is why you are not allowed to launch another setup. Waiting a few seconds and running the setup again should resolve this. Check and make sure Ikernel.exe is not in memory; if it is, and no setup is running at the time, end that task. Clean the temp directory. Delete the Program Files\Common Files\InstallShield\Engine folder and then rerun the setup. Reinstalling IE can also repair a number of corrupted/missing core windows files from your machine, so reinstalling and the NT service pack is also suggested. The other potential cause is a missing Stdole32.tlb file. This is a core Windows file and should exist on your machine. Make sure that you if you get this file from another machine, the machine is running the same operating system as the target machine. |
| cbc - equifax returns following error (in body of htm) other bureaus work OK | Error parsing raw data: -8: Requested Product (SDK0037941, EQ, STD) Not Permitted. This product may not be enabled, please contact your service provider. The message above means they are not set up with that bureau. |
| CBC- Whats the score range for the bureaus | She wanted to know what was the score range for each of the bueaus since the new forms require that? I told her I was unaware of this. But Experian score range for Auto Score 2 is: 350-900 TU's score range for Classic 04 is : 336-843 TU score range for Auto Classic 04 is : 250-900 |
| Check your PIF File | This happens when the network drive is not mapped. Remap drive!! |
| Check your PIF file. | Drive letter specified in Grapevine Shortcut cmd line is not available for some reason. Typically a disconnected network drive. |
| Chrome and print preview failing | In the chrome launch icon properties under target add " --disable-print-preview" to the end |
| Clock has been turned back! | Older versions of GSP wrote the current date to the license file every time it was run. If a Grapevine station started on which the system date was less then the date last stored in the license file this msg would be displayed. Therefore if someone had the wrong system date or even a wrong time zone they could mess it up for everyone else. This was changed in Grapevine version 4.34.43 (released August 04). Grapevine will not check the system date until it is within one week of the license expiration date. Fix this problem by updating the Grapevine version! |
| CNA AUTORATING ERROR - CA and XCA2 have not been approved | msg when autorating a specific vehicle "Error: CA and XCA2 have not been approved at this time. Please enter a different series" Gets the same result if he tries to rate directly from CNA's website. Sorry, we can only return what CNA provides. check w/ CNA |
| Cntrol F1 launches WINDVD instead of the Deal Transfer Application | Win DVD intercepts the Control F1 key stroke combo starts an instance of WinDVD. Remove WinDVD from windows startup. |
| Cntrol F1 launches WINDVD instead of the Deal Transfer Application | Win DVD intercepts the Control F1 key stroke combo starts an instance of WinDVD. Remove WinDVD from windows startup. |
| CORRUPT EMS message when starting Grapevine | Windows 9x Only! Edit their config.sys file. Verify / Add the following lines: DEVICE=C:\WINDOWS\HIMEM.SYS DOS=HIGH,UMB DEVICE=C:\WINDOWS\EMM386.EXE NOEMS FILES=255 BUFFERS=40 |
| Credit Bureau Host Provider Status: Down | GVCREDIT.EXE ver 4.1.0.9 checks the status of MICROBILT before running a report. The purpose is to notify the user if Microbilt is down or having problems. This can cause multiple problems: 1. Does the customer have an Internet Connection? If no Internet connection then this error could be displayed. 2.. Because this is a new version of GVCREDIT.EXE any software firewall evaluating this internet application for the first time will recognize it as an unauthorized program and either prompt the user if they wish to BLOCK or ALLOW or will BLOCK it altogether. 3.. Because this file is now accessing a different URL then previous version of GVCREDIT an external firewall may block access. (For example Antioch Toyota has a Gateway Proxy that only allows explicitly specified domains. When they received this file the traffic was blocked since the new domain hadn't been specified). 4. If the customer DOES NOT have the MSXML parser installed then this message will also occur. Download and install the XML parser from www.dataconsultants.com/msxml. Go to http://ntapps/HTML/msxml.htm on the Intranet for more information about which version of the XML parser should be installed for what ver. of the OS. The new URL is: http://creditserver.microbilt.com/sdk/GetSysStatus.asp http://creditcommander.com See Attachment for more info |
| CREDIT BUREAUS ARE DOWN | This is usually an INTERNET CONNECTION PROBLEM. Check Internet Connectivity. |
| Credit bureaus don't print right; letters are running together | Printing text from an IE8 window to an Okidata impact printer results in the text being large and without space between the lines, nor the individual characters. It's an issue with the page rendering engine in IE8, but is not present in Firefox 3.6.3 (current @ time of writing this). Possible solutions: ---Use ONLY Firefox as a web browser ---Leave IE as the default browser, but associate .HTM files with FF. |
| Credit bureaus don't print right; letters are running together | Printing text from an IE8 window to an Okidata impact printer results in the text being large and without space between the lines, nor the individual characters. It's an issue with the page rendering engine in IE8, but is not present in Firefox 3.6.3 (current @ time of writing this). Possible solutions: ---Use ONLY Firefox as a web browser ---Leave IE as the default browser, but associate .HTM files with FF. |
| CREDIT ERROR "GENERATION CODE REQUIRED" | Running Experian Experian requires a "JR" , or "SR" or some other prefix to correctly identify this person. (example, trying to run John Smith and experian has both John Smith Sr. and John Smith Jr. on file and needs you to specify which one it is). |
| Credit Host Provider Down | No Internet Connection |
| CREDIT- HOST PROVIDER DOWN!!! | restore IE defaults (Internet Options --> ADvanced --> Restore defaults) |
| CREDIT SMARTS 660 | 660 (Required Keyword Missing) Under Access Code in Experian. You have to add the customer name in "user name". |
| CUDL Error -3 or Unable to convert web address to ip address | bad config.dat deleted \F&IDATA\CONFIG.DAT Reran CUDL Integration which created a new CONFIG.DAT worked OK after that. CONFIG.DAT is an encrypted file that stores CUDL info and Dealer Track info. By deleting CONFIG.DAT you also delete the dealer track ID number from DT Integration, so if you delete that file, be certain to go into Dealer Track integration and re-store the DT ID number. |
| CUDL ERROR | IF Infiniti: Run the installer www.dataconsultants.com/INF/INFCUDL.EXE This should create the dir I:\FIPROGS\TRANSFRM It should copy a file into that dir (I:\FIPROGS\TRANSFRM\CUDL.DAT). Additionally it should write out 5 new files to I:\FIPROGS. WHen F&I restarts these files shold be copied to C:\FIPROGS LAUNCHIT CREDTAPL SMLIFACE CUDLIFACE CREDITAPP |
| CUDL ERROR: ERROR -4 UNKNOWN ERROR | Customer doesn't have a TRANSFRM directory or a CUDL.DAT file. Verify that on the server in the GRAPEVIN directory there is a directory called "TRANSFRM". If it doesn't exist create one! Within that directory there needs to be a file called CUDL.DAT. If they don't have this file it can be downloaded from "www.dataconsultants.com\downloads\cudl\CUDL.DAT" Also webupdate should now handle this. |
| CUDL showing Primary SSN as both Primary and Secondary SSN | NEED NEW CUDL.DAT FILE Try running webupdate OR Send file manually. It goes in the TRANSFRM dir. |
| Curent Billing Address Exceeds Maximum Size | EF&I ERROR RUNNING CREDIT BADLY FORMATTED APPLICANT ADDRESS. In this case don't use an apartment or suite number after the street address. For example 1234 El Camino Real #555 Results in this error 1234 El Camino Real (omitting the apartment number) Runs the report just fine. |
| Cursor stuck in middle of GV deal screen | Customer was "hitting buttons" when the cursor jumped up to the Payments field, and got stuck there. Customer put a sheet of paper into the printer, the GV screen printed, and the cursor returned to it's normal position on the deal screen. |
| Customer is not seen in a sales history report | The customer HAS been stored to sales history, though. After verifying on our side that the customer DOES show up in the report in question, HAVE CUSTOMER CLEAR THEIR WEB BROWSER CACHE! Seems to be an issue with Internet Explorer. |
| DATA ONLY FORMS NOT ALIGNING CORRECTLY | Open up an adobe document OUTSIDE OF EF&I!. Click on FILE and PRINT. Look in the PAGE HANDLING section of the displayed dialogue box. MAKE SURE THAT: 1. PAGE SCALING is set to NONE 2. AUTO ROTATE AND CENTER is NOT checked. 3. Choose paper source by PDF page size is NOT checked. Click OK. Which will print that document but it will also set those items. NOTE: These properties should be set in code by eF&I. As of 8-20-08 this may be a bug. |
| DC password for system setup not working | If the computer date in windows does not match todays date, the DC#### password will not work. The windows date must be correct for this to work. |
| DCZIP file won't run - extract | If DCZIP asks for path to DCGLOB and then for a USERID and still won't extract try checking if the user has WRITE access to the Windows (or WINNT) directory. If they do not, then DCZIP is failing because it is trying to write information out to the DCZIP.INI file and is unable to. If user is setup with limited user rights they CANNOT write anything to the Windows (or WINNT) directory. Easiest solution is MAKE YOUR USERS POWER USERS. Power users have sufficient LOCAL rights to run any Grapevine program. |
| Dealer Recovery Fund or Consumer Recovery Fund | The fee called Consumer Protection - Motor Vehicle Dealer’s Recovery Fund or Consumer Recovery Fund cannot be passed onto the customer. This is just something the dealership has to make up in another way like adding it to the price of the vehicle. Nothing needs to be done to their forms since it cannot be disclosed on the contracts. |
| Dealer Track Integration , Missing Fields, Credit App | Missing Fields in DT Credit App are: Year Make Model Trim Invoice He must manually add those fields to the app once the app's been submitted to the site. Here's probably whats happening, and it is probably by design and not a bug at all. (that doesn't mean it is a good design, though) When a dealer runs a credit app via our DT integration there are certain key fields that must be included in the deal. If any of these fields are missing then the deal is considered a 'spot-check'. That's DT's terminology not ours, so I don't know exactly what that means but I believe it means it considers the info for the purpose of running a credit report only and therefore contains no vehicle info. When a deal is a 'spot-check' vehicle information is not sent to the credit app! Those critical fields are, year / make / model / body style - if missing.... it becomes a spot check Typically it is body style that ends up being the missing field. |
| Dealer Track Integration in Grapevine - Server Name Could Not Be Resolved To An IP Address | Could be multiple reasons for this. DT Integration needs to be able to access https://www.dataconsultants.com AND https://dealertrack.com If either of those fail then this message may result. Possible Reasons: No Internet Connection? Check for conenctivity Firewall / proxy blocking access (outbound or inbound) OR Here's a new one we found. We had a client who was running XP with IE6 which had not run windows updates in at least 5 or 6 years. DT Integration requires the client be able to make a secure connection (SSL Connection) to DC and DT. Microsoft regularly includes Root SSL Certificate Updates (Certificate Authority Updates) in window updates. If a site uses SSL and a client doesn't have that sites Certificate Authority in its certificate cache then no SSL connection can be made! Look at the Root CAs in Internet Explorer, Content, Certificates. If GEOTRUST isn't in there then it needs to be added! HOW TO ADD? Run windows update! OR go to http://www.geotrust.com/resources/root-certificates/ download the GEOTRUST root cert (not EV Cert) save as a .cer file and then run the certificate import wizard in IE. Internet Explore, Internet Options, Content, Certificates, Import Wizard. |
| DEP problems in VISTA (aka Windows is a steaming load) | Mel wants to sign a local PDF in ADOBE PRO as part of his sales pitch. Vista throws a DEP error in ADobe when he tries. Solution turn off DEP globally. This requires a BOOT.INI edit, which used to be easy but the boot.ini is hidden and protected in Vista. Procedure: DON'T DO THIS UNLESS YOU ABSOLUTELY NEED TO, IT CAN REALLY SCREW THINGS UP! Turning off DEP across the board. Go to a command prompt AS ADMINISTRATOR: Run: bcdedit.exe/set nx AlwaysOff Reboot (bcdedit.exe is the boot loader editor in Vista) If you regret your decision and now wants to enable or turn back on the DEP protection for your Windows Vista, simply use the following command instead: bcdedit.exe/set nx AlwaysOn Execute the following command to check DEP status: From a command line run: wmic OS Get DataExecutionPrevention_SupportPolicy Press Enter. Look at the number display on the screen. The number indicates the DEP status which reads as follows: * 0 =AlwaysOff – DEP is disabled for all processes * 1 =AlwaysOn – DEP is enabled for all processes * 2 =OptIn – DEP is enabled for Windows system components and services (this is the default setting) * 3 =OptOut – DEP is enabled for all processes except for those Administrators identified |
| Disable update tax prompt | But leave Zip code explosion alone. Get rid of the DCCOUNTY.dat file. |
| DLOGIN - Missing Export | Windows 95 Only! DLOGIN uses a library that didn't exist back in the 95 days. remove DLOGIN.EXE (if infiniti delete from both C:\FIPROGS and I:\FIPROGS). |
| dlogin.exe is linked to missing export | WININET.DLL internet get connected state Old version of Internet Explorer. Update IE or delete dlogin.exe BUT... there may be another issue with WIN2K (has yet to be verified) (We have a confirmed case of this error with someone running IE 6.0.2800.1106 and win 2000) |
| DMV Number not printing form | Be sure the DMV # exists in the dcglob.dat, under dealer info. If it does exist, then write up a workorder for the form as a bug fix. |
| DOS credit won't connect | Needed to dial a "9" to get outside access |
| DOS print jobs disappear on 2K or XP computer | Try a Windows Test Page. If WIn Test Page unsucessfull then troubleshoot Driver or hardware. If Win Test Page Successfull then: Open up a command prompt and type "dir *.*>lpt1" or lpt2 or whatever their port number is that has the printer installed. If it prints OK then you probably have a misconfiguration in Grapevine. Adjust Grapevine printer settings. If it won't print then continue below. Look for a printer driver called "Active Touch Printer Driver". Delete it. This is an optional PCAnywhere component that is known for causing DOS print jobs to fail. This can be expected at Infiniti dealers since all Infiniti computers run PCAnywhere. Go into Device manager. Bring up the properties of LPT1 and enable Legacy Plug and Play. Also set Filter Resource Method to "Use any available Interrupt". If this doesn't correct the problem try the following: Share the local printer in question. From a command prompt type in NET USE LPT2 \\[Computername]\[Printer Share name] Set up Grapevine to print to LPT2. You can also click the attachment button below to view the web page with instructions for this problem. |
| DT Integration - one system pushes all info, another misses some. | Make sure DLRTRACK.DLL is up to date on all computers. Remember that this is a LOCAL FILE! That DLL has to be updated seperately on EACH and EVERY computer!!! |
| DT integration not working | new computer, but not the usual msg assocaited w/ not having DT integration installed. error 5 Invalid Procedure call or Argument Running install wouldn't update those files for some reason. Just updated CREDTAPL.EXE manually,. That took care of it. |
| eF&I Deal where Trade is greater then purchase | Followed the same instructions we follow in Grapevine. 1. Start a new deal. Work deal as 1 pay with no rate and no trade. (include any adds) 2. Get your payment 3. Enter the Trade amount into the F7 (Trade allowance) line. 4. On a Calculator subtract the Payment line (F12) from the Trade Allowance Line. (Trade Allowance - Payment) 5. Enter the difference into your PAYOFF line. 6. Hit F12. 7. Your F12 payment should be ZERO the Payoff is what's owed the customer. |
| eF&I ONLY PRINTS TO THE DEFAULT PRINTER | Whatever the default printer is, that's what eF&I will print to. It completely ignores the CBC_LETTER etc. printer and will always print to whatever printer is the default windows printer. SOLUTION: Make sure that they have the most current PRINTFIX.JS file. This is the javascript file that allows us to bypass Adobe's requirement for the user to verify the printing of each document they wish to print. THIS PROBLEM IS CAUSED BY USING AN OLD VERSION OF PRINTFIX.JS. Download the most current one from support.creditbureauconnection.com and copy to the appropriate ADOBE directory on the client computer. |
| eF&I User cannot view / find working deals. | In eF&I Privileges there is a setting called "Data Access Type". If set to USER then this setting PREVENTS a user from seeing any deals unless that user CREATED that deal himself. If set to GLOBAL then the affected user can see any deal AT THEIR LOCATION. (They can see deals at other locations if that other permission is set to allow that). We had a problem with a dealership who had multiple locations. They would CREATE the deal at the main location and then re-assign it to one of the sattelite locations. Those sattelite locations still could not view these deals because they did not CREATE the deal even though they were stored at their sattelite location. |
| Electronic filing fee not always applying | THIS FEE CURRENTLY ONLY APPLIES TO NEW VEHICLES |
| ENTEPRISE PURCHASE SUMMARY PDF LAUNCH ERROR | PDF is trying to launch in IE rather then in ADOBE READER and has invalid URL in address bar. Solution: Change default program used to open PDF files to Adobe Reader. |
| Enterprise dealers can't store to SH with invalid buy rate | Enteprise dealers are required to have a buy rate to store to Sales History. If they are putting in a flat dollar amount for the reserve they must choose. option F, "Ent. Flat" as the reserve calc type. |
| ENTERPRISE: Sales person name on "D" screen not matching the recap screen. | Enterprise won't allow you to recap if the salesperson on the Recap screen is not pulled from the list. Needs to be pulled from the list on the "D" screen and on the recap deal - Commision screen. |
| Error # 55 At Line 13720 In Module MAINT14 | When working with 2 LAHA tables (with two different names). I renamed one of the tables and it was working again. |
| Error 1 at line <LineNo> in module <FileName> | NEXT without FOR |
| Error 10 at line <LineNo> in module <FileName> | Duplicate definition |
| Error 105 InstallShield error with Setup.lid - | InstallShield error after running Setup.exe and getting part way through the unpacking process. Means that the Setup.lid file that has language info in it is bad or missing. |
| Error 11 at line <LineNo> in module <FileName> | (ANY LEASE - WHEN PRINTING FORM) NO MSRP. ENTER ON MAIN SCREEN (on lease when selecting bank) In the bank file for the selected bank make sure that the default security deposits are setup correctly. |
| Error 11 at line 1000 in module <FileName> | Enter MSRP into main lease screen by pressing ALT M. |
| Error 11 at line 1000 in module GEL5706A | Enter a MSRP to fix this error. Typically the customer is leasing a used car. |
| Error 11 at line 1000 of form sml3426b. (Division by Zero) | No MSRP. Enter in an MSRP |
| Error 11 at line 2100 in module <FileName> | MAKE SURE LEASE HAS AN MSRP! |
| Error 11 at line 4511 module PROFIT | Occurs on 1 pay retail deal. Set the reserve calc type to Standard |
| Error 11 at line 8380 in module LEASE | MAKE SURE LEASE HAS AN MSRP!. |
| Error 11 at line 8380 in module lease (bad bank info) | When he builds a lease and enters the bank info, he gets this error. As it turns out, this is an issue with the security deposit being set to a value GV couldn't compute (I 00). (first letter is an "I" ..eye ) I had the customer open the bank file and look for the "Security Deposit" field, and change it to what it should have been for them (zero). |
| Error 11 at line 8710 in module LEASE | This happens when they update the rates and residules from the bank file. when switching the term and get the question udate update the rates and residules if available then press 12 to balance deal This was fixed 2-13-03 with Auto2.exe version 1.04.09 |
| Error 11 Line 7602 Module LOAN | Trying to change a LOAN from a >0% APR to 0% APR. Problem calculating the reserve. Not certain which reserve calc through. Could try rekeying deal w/ no bank, or changing the default reserve calc. |
| Error 12 at line <LineNo> in module <FileName> | Illegal direct - |
| Error 12 at line <LineNo> in module <FileName> | illegal in directe mode |
| Error 12029 Cannot Connect | Firewall is blocking GVCREDIT.EXE from connecting to Internet. Either disable Firewall (not recommended), or configure to allow GVCREDIT to access net. |
| Error 13 at line <LineNo> in module <FileName> | Type mismatch |
| Error 14 at line 1004 module KPWIMPRT - OCCURS RUNNING KARPOWER IMPORT | Running KARPOWER ONLINE Import and not including HEADERS!!! Exports from Karpower Online MUST use the following format. MUST BE TXT FILE ! MUST BE COMMA DELIMITED ! MUST INCLUDE HEADERS ! |
| Error 14 at line 1070 in module XMLIFACE | Get the data from customer, so Jason can try to get this issue resolved completely. Temporary fix.....put Insurance in the deal and resend. BUT GET THE broken information to Jason Before you fix this, so we can get an overal remedy for this issue. |
| Error 14 at Line 17410 in mod Loan | Something has been corrupted. I had him download the update to Grapevine and that didn't work. I setup a download for his User files and that worked just fine. Had to turn off UAC so he could download it first. |
| Error 14 at line 20020 in module SHRGOUT | (out of string space) Error while printing custom SH report. Ran SH fix and then it worked OK. |
| Error 14 at line 20350 in module INVRGOUT | OUT OF STRING SPACE Update to latest Grapevine version. If problem re-occurs increase the initial environment space. |
| Error 14 at line 21020 in module INVRGOUT | OUT OF STRING SPACE Update to latest Grapevine version. If problem re-occurs increase the initial environment space. ALSO: Long dealer names seem to be related to this. If re-occurs shorten dealer name. |
| Error 14 at line 22020 in module formcalc | Deleted windows\temp\ADDTEMP.DAT. Same issue again, same fix...Getting this info to Greg so we can get it fixed permanently. Jason H, stated to clear out their Credit Info(12) in Newgen, as it's not used anylonger. From the main menu of Newgen hit 12, then 3 to start a new file, this will clear all 3 screens. This is a per-userid option, so all userID's will need cleared. Also under Customer Info (7), edit this and clear out all but Customer ID (1) and JDP Customer # (6). |
| Error 14 at line 2241 in module WRKDEAL | They recall SH deal so many times they end up having 5 - 6 of the same deal in working deals, I think that is the overall problem here as we fix the problem temporarily until they recall the thing so much and Store(E) it again. I had them delete all instances of this working deal, recall it once, and no problems here. deleted ADDINFO.*. He is now able to recall deals without error. This will only fix it until they recall this deal too many times and store it. |
| Error 14 at line 23082 in module SUSWUSER | Running out of string space when trying to "update user setups". Had him open the "SUSTART.EXE" in Programs and make his user file changes from there. |
| Error 14 at line 23082 Module SUSWUSER or SUSWMAIN | This occurs going into System Setup on a system where memory is tight and Grapevine is LOADED with many fields. (aka many dealer names, banks, salespersons, etc). Solution: System Setup can be launched stand alone by running Grapevin\Programs\SUSTART.EXE |
| Error 14 at line 24023 in module XRECAP1 | Happens when RDRing. Work-Around: Try removing any data from deal that you can. (like email, employer, etc). |
| Error 14 at line 2530 in module INVRGMNU | OUT OF STRING SPACE Update to latest Grapevine version. If problem re-occurs increase the initial environment space. |
| Error 14 at line 5290 in module SHRGMNU | OUT OF STRING SPACE Update to latest Grapevine version. If problem re-occurs increase the initial environment space. |
| Error 14 at line 5330 in mondule SHRGMNU | OUT OF STRING SPACE Update to latest Grapevine version. If problem re-occurs increase the initial environment space. |
| Error 14 at line 600 SHAOUT | Running very large SHASCII Export. Running shascii file export going back ten years and tens of thousands of records. I suggested she break the export into blocks of 2 - 5 years, and if necessary put the exported data together on the back end. |
| Error 14 at line 701 in module INFO | After what Daniel and Greg just tried. They had the same problem a few minutes later. I deleted the following files: addinfo.dat addinfo.key shainfo.dat shainfo.key shaddifo.dat shaddifo.key And I had him try what he did before to get the error again shortly after Dan's fix, and he is still error free. |
| Error 14 at line 701 in module INFO | Renamed the whole C:/FIDATAZ directory and created a new one. Then restart Grapevine and let it recopy from the I: drive. |
| Error 14 Line 22020 FORMCALC | Form is trying to load data from WINDOWS\TEMP\ADDTEMP.DAT and running out of string space. This is a temp file that contains the ADDINFO stuff. You can probably just delete that file. (windows\temp\ADDTEMP.DAT). |
| Error 14 Line 2241 Module WrkDeal | Occurs on workdeal recall. Deleting ADDINFO.DAT and ADDINFO.KEY made the problem go away. |
| Error 14 Line 2241 Module WrkDeal | Occurs on workdeal recall. Deleting ADDINFO.DAT and ADDINFO.KEY made the problem go away. |
| Error 14 Line 8040 Module SHRGOUT | Error running Grapevine Sales History Report Generator. Running Sales History Fixup took care of this problem. |
| Error 14 printing forms. | GV forms can never have more then 30 prompts (active prompts). If # of prompts > 30 then error 14 will occur. |
| Error 15 at line <LineNo> in module <FileName> | |
| Error 16 at line <LineNo> in module <FileName> | String formula too complex - |
| Error 16 at line <LineNo> in module <FileName> | String formala too complex |
| ERROR 1603 INSTALLSHIELD UNABLE TO INSTALL DOTNET (.net) | Look out for malware programs or antiviruses If they have spybot or malware bytes installed you may want to uninstall. If they have an aggressive anti-virus like AVAST temporarily disable during installation |
| Error 162 at line <LineNo> in module <FileName> | (An installed device error) An installed device such as a HDD is failing |
| Error 17 at line <LineNo> in module <FileName> | Can't continue - |
| Error 17 at line <LineNo> in module <FileName> | Cannot continue |
| Error 18 at line <LineNo> in module <FileName> | Undefined user function - |
| Error 18 at line <LineNo> in module <FileName> | Function not defined |
| Error 19 at line <LineNo> in module <FileName> | No Resume |
| Error 19 at line 22080 in module LOAN | Problem was corrected in Loan.exe Version 1.04.44 apx 11-10-03. Update to latest. Error occurs in lnsubs when getting inventory information to display pending recon of a vehicle on the status line of the main screen. tn |
| Error 2 at line <LineNo> in module <FileName> | Syntax Error - |
| Error 2 at line <LineNo> in module <FileName> | Syntax error |
| Error 20 at line <LineNo> in module <FileName> | Resume without error |
| Error 20 at line <LineNo> in module SHASCIIA | Occurs when trying to access the Sales History Ascii export function. Have customer verify the path 37 exists Create a file ending in *.FMT in that directory. |
| Error 22 at line <LineNo> in module <FileName> | Missing Operand - |
| Error 23 at line <LineNo> in module <FileName> | Line buffer Overflow - |
| Error 24 at line <LineNo> in module <FileName> | Device Timeout - |
| Error 24 at line <LineNo> in module <FileName> | Device Timeout |
| Error 246 at line 9000 in modual loaninit | Update from web corrected this. Problem occured when entering a svc contract, or hitting K. Did download from website, and it fixed the issue. All ok. TN NOTE: This is a program not found. Check Path 5 & for existance of loan, auto2, or hgtrnsfer [.exe]. |
| Error 25 at line <LineNo> in module <FileName> | Device Timeout |
| Error 26 at line <LineNo> in module <FileName> | For without Next - |
| Error 26 at line <LineNo> in module <FileName> | FOR without NEXT |
| Error 27 at line <LineNo> in module <FileName> | (Out of Paper - Error when printing) You will get this error if the printer check is turned off and there is no paper in the printer (check paper source lever). |
| Error 27 at line <LineNo> in module <FileName> | Out of paper |
| Error 29 at line <LineNo> in module <FileName> | While without Wend - |
| Error 29 at line <LineNo> in module <FileName> | WHILE without WEND |
| Error 3 at line <LineNo> in module <FileName> | Return without Gosub - Enterprise dealers > have the customer sign-off the RALPH system & reset system & sign-on again. Use Grapevine" "Grapevine" to login. Make sure the IFS Dlr. #, in newgen has their branch number, which should be their cutomer number in dease less the leading letter "E" ie., for customer number "E561X" enter "561X". |
| Error 3 at line <LineNo> in module <FileName> | (Return without Gosub) On New installs: Have Enterprise Help desk update software rev. on software cluster. |
| Error 3 at line <LineNo> in module <FileName> | (Return without Gosub) May be a bug in Pickinv at the first goto 20149 Fremont Ford had the error but the via session eventually quit |
| Error 3 at line <LineNo> in module <FileName> | RETURN without GOSUB |
| Error 30 at line <LineNo> in module <FileName> | Wend without While - |
| Error 30 at line <LineNo> in module <FileName> | WEND without WHILE |
| ERROR 3001 running WINDOWS INVENTORY REPORTS | Bad or incompatable data. Look for Apostraphies in the select code menu. Remove Them!!! |
| Error 32 at line <LineNo> in module <FileName> | Sharing violation - |
| Error 33 at line <LineNo> in module <FileName> | Duplicate Label |
| ERROR 34 SHORT PAPER | msg displayed on lcd panel of Lexmark 460dn printer. Found that if we went into the MENU, PAPER MENU, TRAY 1, menu on the printer itself (not on the computer) that the TRAY1 paper size was set to A4 rather then to LETTER. Chagned to LETTER. Worked OK after that |
| Error 35 at line <LineNo> in module <FileName> | Subprogram not defined |
| Error 37 at line <LineNo> in module <FileName> | Argument count mismatch |
| Error 38 at line <LineNo> in module <FileName> | Array not defined |
| Error 4 at line <LineNo> in module <FileName> | E5183 - AS/400 is not available. |
| Error 4 at line <LineNo> in module INVTURN | other users must be off the system |
| Error 4 at line 22100 in module <FileName> | this is a corupt DCHARdWRE.DAT file Only thing that works is to delete it and go to all computer and reset hardware settings. |
| Error 4 at line 6000 in module NOTEREP | Reports limit of 1000 customers. Delete some customers and it will be fine. |
| Error 40 at line <LineNo> in module <FileName> | Variable required |
| Error 45 at line 1400 in module INFOAB | Deleted AddTemp.dat from windows temp. |
| Error 5 at line <LineNo> in module <FileName> | On Novel nets user may not have acess rights, need adm to give acess |
| Error 5 at line <LineNo> in module <FileName> | illegal function call |
| Error 5 at line 0 in module IHM1751A | Problem: An error occurred trying to print form with a deal that had a deferred payment and the days due was 0 (zero). Solution: Ensure that the days due is greater than 0 (zero) if there is a deferred payment. |
| Error 5 at line 1000 of form IFL1748 (or any other form) | This is the issue with residualized AMO's on the deal. An updated formgo was sent to Infiniti to address this. I will call ISG, and get it pushed out. The new formgo.exe version 1.04.23 fixed this issue. 6/23/2005 |
| Error 5 at line 1010 in module DCCOMM | Problem: Unable to find DCRUN41.EXE during file transfer Solution: Ensure tha User Paths 59 and 60 are set to the appropriate paths. |
| Error 5 at line 1101 in module shrmenu | Gets this running a Referral ID report./ We tried a fixup, no dice. He can run other reports, just not this one. I resent the shrgmenu, and that fixed the issue. Closed! |
| Error 5 at line 1101 in module shrmenu | I resent the shrgmenu, and that fixed the issue. Closed! |
| Error 5 at line 1224 in module MAINT14 | Enterprise dealers can create / edit their own LAHA tables. Make sure they are entering LAHA tables in correctly (every entered value gets place shifted to the left) For example 123 = 1.23 7 = .07 435 = 4.35 etc. |
| Error 5 at Line 14800 in module <FileName> | Problem: A customer is trying to access a stored deal that has an invalid 'Dealer Info' index in the deal. Solution: A code change was made in version 4.34.34 to put 10 'X' characters in place of the Dealer Name on the main screen if an invalid 'Dealer Info' index was trying to be accessed. 'Grapevine Setup' was also modified to set the 'Default Dealer Name' index to the last valid 'Dealer Info' option if an invalid index had been set. |
| Error 5 at line 14800 in module <FileName> | Check the default dealer number in User data file. Recalling a working deal, may be pointing to a 2nd dealer that does not exist. Line 1000 in a form check that address or info is there. |
| Error 5 at line 14800 in module OTHER | Delete the DCHRDWRE.DAT and DCSETUP.DAT files in F&IDATA. (NOTE: THIS WILL RESET ALL OF THE SYSTEM SETUP VARIABLES TO DEFAULTS!) |
| Error 5 at line 1540 in module START | Problem: Soluton: Change the system date on the client computer and restart Grapevine F&I. |
| Error 5 at line 1540 in module START | Answer book says something about the system date and time. He is using Windows 98, and a program named securewin. He had an option in securewin enabled which would not allow her user to change the system date and time. Other users had permission to change system date and time, and did not get this error. He gave her the option to change the system date and time, and started it up, and that solved the issue. Wild. Update / must be within 10 mins of server time, or you get error 5 w/ securewin. |
| Error 5 at line 17420 in module <FileName> | generic "chain" command. Caused by missing exe or bad path to it |
| Error 5 at Line 17420 in module <FileName> | Generic "chain" command. Caused by missing exe or bad path to it. in any module |
| Error 5 at line 2000 in module REVIEW | Problem: Solution: Check initial evironment and restart Grapevine F&I. |
| Error 5 at line 20200 in module INVEDIT | Infiniti AS-400 connection not available. Restart the as-400 session, and restart F&I. |
| Error 5 at line 20200 in module START | Problem: Insufficient access rights to the %WINDOWS%\TEMP folder. If the user doesn't have full rights to this folder, Grapevine F&I will not run properly. Solution: Make sure the folder exists within the %WINDOWS% folder, and fix the user's access rights to the %WINDOWS%\TEMP folder. |
| Error 5 at line 2035 in module MAINT4 | Problem: Global Flag 46 is not set or was converted incorrectly from a previous version. Solution: Ensure Global Flag 46 (Number of AMO's) is set correctly. |
| Error 5 at line 2045 in module TAXRATES | Problem: After switching to the state of MAINE, press ALT-T to enter the Tax Menu of Grapevine F&I. The Tax Calc is blank. This appears to be a problem in STATEGEN. Solution: STATEGEN was modified to set the appropriate calculation flags for the state of MAINE. |
| Error 5 at line 2080 in module SUMAIN | make sure there is dcuser for this userid |
| Error 5 at line 2110 in module START | This error occurs when starting Grapevine Check user files. This error occurs if a local user is set up with the userid of a dcuser dat file that is configured for a remote system. (C: and G:, for example). |
| Error 5 at line 22041 in module LOAN | Make sure retail price and MSRP is entered. |
| Error 5 at line 22041 in module LOAN | Make sure retail price and MSRP is entered. |
| Error 5 at line 22080 in module loan | This customer had a piece of stock whose date received was from a date in the future. Changing the date to a date which has already passed fixed problem. |
| Error 5 at line 2270 in module FORMCALC | Problem: F&I Advisor printing problem calling SHELL to forms printing module. Solution: Ensure User Flag 78 is set to 0 (do not use MSRP for residual). |
| Error 5 at line 23214 in module INVEDIT | Occurred when selecting a SERVICE CONTRACT PLAN (line 19) on the third screen of Enter/Edit Inventory. This was fixed in 4.33.XX. Update to latest ver. |
| Error 5 at line 23500 in module FORMGO | Problem: DCGLOB/DCUSER??.DAT may be corrupted. Solution: Resend GLOB/DCUSER?? data files. |
| Error 5 at line 3000 in module REVIEW | Problem: Solution: Ensure that only 1 (one) session of Grapevine F&I is running. |
| Error 5 at line 40380 in module CREDREP | Problem: Solution: |
| Error 5 at line 4200 in module <FileName> | (Sort Error) run appropriate data "fixup" program. |
| Error 5 at line 5000 in module OTHER | Occurs when exiting Grapevine. (alt+X) The working deal has a dealer name stored in it that doesn't exist in the Glob file. Updating to new version will correct this problem. |
| Error 5 at line 63000 in module CREDIT | Problem: Not enough drive space to decrypt the run credit reports. Solution: Free up some space on the drive. |
| Error 5 at line 8120 in module INVRGOUT | Problem: Solution: |
| Error 5 at line 8140 in module INVIMPRT | Can occur with customers running AUTOSOFT There is a record in which the "Date In Stock" field in Auto Soft's inventory is incorrect. Check the inventory in Autosoft and make sure that date has a valid ##/##/#### format. |
| error 5 Invalid Procedure call or Argument when submitting econtract to dealer track | Probably bad mix of Dealer Track Integration Programs. Try re-running the DT installer. Check version of CREDTAPL.EXE If it is the old one trying to load DLRTRAK.DLL then update to the new one! |
| Error 5 Line 1070 XMLIFACE | Occurs on Cntrl + F1 Problem with Data in the deal. Try another deal. May be problem with Insurance on the deal (insurance on the "D" screen, not LAHA). |
| ERROR 5 LINE 5164 MODULE PROREPLT | INVALID CHARACTERS IN YOUR PROSPECTING LETTERS! DO YOUR EDITING IN NOTEPAD AND NOT IN WORDPAD OR SOME OTHER EDITOR!!! OTHER EDITORS CAN THROUGH UNSEEN META DATA INTO THE DOCUMENT THAT WILL CAUSE PROSPECTING TO ERROR OUT!!!! |
| Error 5,,,when sending to Dealer Track. | MAKE SURE THE DLRTRACK.DLL IS UPTO DATE! Run 'Check For Updates'. |
| Error 50 at line <LineNo> in module <FileName> | Field overflow - |
| Error 50 at line <LineNo> in module <FileName> | FIELD overflow |
| Error 51 at line <LineNo> in module <FileName> | Bad low level error. Generally not caused by code. Try rebooting. |
| Error 51 at line <LineNo> in module <FileName> | Bad low level error. Generally not caused by code. Try rebooting. |
| Error 51 at line <LineNo> in module <FileName> | Internal error |
| Error 52 at line <LineNo> in module <FileName> | Bad file name or number |
| Error 52 at line 40150 in module CREDREP | While running and saving a credit report, the program encountered corrupted and/or scrambled data. - Check baud rate in Credit, change program setup. Could be set to 1200 baud. Change to 2400 baud or higher if bureau will accept it and re-test. |
| Error 52 at line 707 in module SHSTORE | Verify all required information entered for storing to SH Verify Info windows pop up on D screen. Restart F&I. |
| Error 52 at line 707 in module SHSTORE | verify all required information entered for storing to SH, verify Info windows pop up on D screen. Restart F&I. - |
| Error 52 at line 707 in module SHSTORE | Restarted F&I for E15E2 & fixed the problem. |
| ERROR 52 line 7 Module SHASCIIA | UNABLE TO DELETE PRE-EXISTING FILE IN WINDOWS\TEMP NAMED "SHASCII" try deleteting C:\windows\temp\SHASCII |
| Error 53 at line <LineNo> in module <FileName> | File not found. |
| Error 53 at line <LineNo> in module <FileName> | Check your path statements in DCUSER files. If it is a MSDOS client check cables to make sure its plugged into network. Possible network adaptor error move computer to another location to verify or try replacing adapter. Remote computer may be using same computer name as what is on host network. |
| Error 53 at line <LineNo> in module <FileName> | File not found |
| Error 53 at Line 0 in Module WrkDeal | Occurs when recalling a working deal. Probably a problem with permissions either on the Windows\Temp directory OR on the ADDTEMP.DAT file within the windows\temp directory. See if you can access Windows\Temp. See if you can create and delete a txt file in windows\temp. See if ADDTEMP.DAT already exists. If it does try deleting it. If you cannot then that is probably the problem. Infiniti of Baton Rouge had a problem where two users use the same computer, but have different windows permissions on that computer. User A has higher permissions then User B User A runs F&I and then logs off. User B subsequently logs into F&I and tries to recall a deal. F&I tries to DELETE the ADDTEMP.DAT file that was previously created by User A, but guess what, since the file created by UserA has different permissions on it UserB cannot delete it and therefore the error occurs. SHORT TERM SOLUTION: Figure out a way to delete C:\WINDOWS\TEMP\ADDTEMP.DAT BETTER LONG TERM SOLUTION: Elevate the local permissions for USER B. |
| Error 53 at line 1001 in mod loaninit | Error 53 at line 1001 in module LOANINIT Check Window\temp file access permissions. |
| Error 53 at line 13720 in module SRECAP | HE HAD A SPACE IN THE CUSTOMER NUMBER FOR TNT!! Took it out, all good! |
| Error 53 at line 2000 in module START | No read/write permission to the windows\temp directory. |
| Error 53 at line 2075 in module START | Serverless Enterprise. Copied the GVSTART.EXE and the GVUPDATE.EXE from N:\GRAPEVIN\PROGRAMS\ to C:\GRAPEVIN\PROGRAMS\ Ran the local copy and set up GVUPDATE. Ran GVSTART to intiate the file sync. |
| Error 53 at line 2075 in module START | Serverless Enterprise. Copied the GVSTART.EXE and the GVUPDATE.EXE from N:\GRAPEVIN\PROGRAMS\ to C:\GRAPEVIN\PROGRAMS\ Ran the local copy and set up GVUPDATE. Ran GVSTART to intiate the file sync. |
| Error 53 at line 2075 Module START | This error occurs during START on a network client if the network flag in the dcglob file is set to "Stand Alone", AND the license file has not yet been unlocked. OR The user file could be setup as a remote client setup, and the file on the computer running that file don't have that directory structure (missing dirs and files on C:). Seen this happen when an Enterprise location is supposed to be setup as serverless, and thats how it is in the user files, but they were never set up that way on their computers. |
| Error 53 at line 2075 Module Start | Occurs when a networked client tries to start Grapevine and the network file on the glob is still set to "Stand Alone". AND the license file has not yet been unlocked. If the license file is unlocked then it returns "Unable to Authorize this Program" |
| Error 53 at line 4245 in module xrecap1 | Checked permissions on the windows\temp directory. No ACCESS!!! he will contact his net admin to get this resolved. I had the tech give the user full control on the windows\temp directory. Fixed the issue. This is trying to delete a file named NUMERIC.DAT |
| Error 53 at line 4245 in module xrecap1 | Check permissions on the windows\temp directory. No ACCESS!!! Trying to create or delete numeric.dat |
| error 53 at line 5011 in module review | Delete GLOAN.TXT in windows/temp |
| Error 53 at line 550 in module loaninit | Didnt have access to C:\Windows\Temp |
| Error 53 at line 9000 in module SHSRCH | Occurs while running a sales history report. User doesn't have rights to write to their WINNT\TEMP directory (or Windows\Temp). |
| ERROR 53 LINE 9000 MODULE START | CHECK PERMISSIONS ON WINDOWS\TEMP |
| Error 54 at line <LineNo> in module <FileName> | Manhatten Ford got this Error 11/12/97 win trying to adjust the DMV fee. Rebooting fixed the problem |
| Error 54 at line <LineNo> in module <FileName> | Acura Riverside got this error 11/13/97 while entering DMV fee. Rebooting didn't work but pressing End instead of Enter to exit the screen did. |
| Error 54 at line <LineNo> in module <FileName> | Lindqvist Saab got this error 12/17/97 while entering the DMV fee. Rebooting fixed the problem |
| Error 54 at line <LineNo> in module <FileName> | Bad file mode |
| Error 54 at line 20020 in module SUMAIN | Acura Riverside got his error at line 20020 in module sumain - 06/12/98 while entering dmv fee changes. Rebooting didn't fix the problems but pressing the END key instead of the Enter Key to exit the screen did |
| Error 54 at line 20020 in module SUSWUSER | Send SUSWUSER.EXE 62142 Jun 12,2003 01:10PM 01.04.23 Should be in verion 4.31.36 |
| Error 54 at line 20300 in module START | Was getting "Files in use" message, hit ESC then got the error. LAHATBL.DAT file had network lock on NT server. Rebooting all machines freed up the lock. Could have used utils on server to do same. |
| Error 54 at line 20300 in module START | Was getting "Files in use" message, hit ESC then got the error. LAHATBL.DAT file had network lock on NT server. Rebooting all machines freed up the lock. Could have used utils on server to do same. |
| Error 54 at line 20400 in module <FileName> | Rebooting fixed the problem. had to restart nt server to fix and L.A. Autohaus |
| Error 54 at line 20400 in module FORMGO | When going into the forms menu. Rebooting fixed the problem. |
| Error 54 at line 2222 in Module NOTEPMT | Occurs while trying to post a payment in notetaker. Another computer probably has that same account open. Try shutting down Grapevine on ALL computers, and then restart Grapevine on one computer and try to post payment again. |
| Error 54 at line 2222 in Module NOTEPMT | Occurs while trying to post a payment in notetaker. Another computer probably has that same account open. Try shutting down Grapevine on ALL computers, and then restart Grapevine on one computer and try to post payment again. |
| Error 55 at line <LineNo> in module <FileName> | File already open |
| Error 55 at line 13720 in module <FileName> | Check read only attributes in programs and try unattribing |
| Error 55 at line 13720 in module <FileName> | check read only attributes in programs Make sure only EXE files are the read only atribute |
| Error 55 at line 13720 in module FORMCALC | Exited and then restarted fixed the problem. |
| Error 55 at line 13720 in module FORMCALC | PBS Cars Change printer address to 890 fixed the problem (printer was a Okidata 321T) |
| Error 55 at line 13720 in module FORMGO | Check printer memory address in System Setup. or Turn off Printer Check. |
| Error 55 at line 13720 in module FORMGO | Turned off Check printer on |
| Error 55 at line 13720 in module FORMGO | loose printer cable. |
| Error 55 at line 13720 in module INVTURN | Make sure other users are out of Grapevine F&I |
| Error 55 at line 13720 in module INVTURN | make sure other users are out of F&I |
| Error 55 at line 13720 in module SUMAIN | exited out of F&I and restarted |
| Error 55 at line 13730 in module FORMCALC | Printer not ready to print. (look for "alarm" light). |
| Error 55 at line 13730 in module FORMCALC | with error 5's and 11's, after all else has failed, check to see that there is a date on the deferred payments in the "alt-9" screen. |
| Error 55 at line 13730 in module FORMCALC | Had to exit Grapevine and Restart to clear. C:\WINDOWS\DESKTOP\GRAPEV~2. press Ctrl-I in the review credit report to re-index the report should fix |
| Error 55 at line 20662 in SHStore | Error 55 at line 20662 in SHStore when storing a deal to SH. Problem with the ADDITIONAL INFO (Alt+I in the "A" screen) being stored to sales history. We had a problem with the original implementation of ADDINFO only alllowing a number of records equal to the max value of an integer. (may bomb with REALLY HUGE sales history files). Deleting the add info files in F&IDATA will prevent the error BUT will delete all addinfo. There is a fix in the works as of 7/31/07 (not yet released) that will allow more of these records to be stored. (not yet released as of 4.44.22) |
| Error 55 at line 20662 in SHStore | Error 55 at line 20662 in SHStore when storing a deal to SH. Rename SHADDIFO.*. We renamed them to SHADDIFO_old.* |
| Error 56 at line <LineNo> in module <FileName> | FIELD statement active |
| Error 57 at line <LineNo> in module <FileName> | There is a problem with the hard disk. Please run CHKDSK to find problems. In addition run DEFRAG to compress and realign the drive. This fixed the error 57 that I had on 3/1/96. |
| Error 57 at line <LineNo> in module <FileName> | Device I/O error |
| Error 58 at line <LineNo> in module <FileName> | File already exists No information available at this time. |
| Error 58 at line <LineNo> in module <FileName> | |
| Error 58 at line 6000 in module INVAOUT | Unable to write out Inv Ascii file because an earlier READ-ONLY file already exists. Delete old export file or get rid of read-only attribute on file. |
| Error 58 at line 6010 at module SHAOUT | Is the ASCII OUT File already OPEN??? The ascii file was left open and therefor was a read-only and could not be overwritten. |
| Error 59 at line <LineNo> in module <FileName> | Bad Record Length |
| Error 6 at line <LineNo> in module <FileName> | This error is usually paired with a AS/400 not responding or TIMEOUT error. Caused by a incorrect RALPH Cluster. Enterprise may have to upgrade the s/w or provide a new terminal. Give this info. to Enterprise help desk. |
| Error 6 at line <LineNo> in module <FileName> | Overflow |
| Error 6 at line 20010 in module JDPBUILD | No description available |
| Error 6 at line 22068 in module LEASE | cant dupe here mercedes bank |
| Error 6 at line 2984 in module FORMGO | remove path #3 (DEAL.DAT) from dcuser |
| Error 6 at line 4511 in module PROFIT | Happens when he tries to enter a holdback on a vehicle at the time of recap. This deal had been recapped prevoiusly. Customer recalled deal from sales history to a working deal, rekeyed over the working deal, and tried to recap. The solution was to have him start a new deal, and rekey the information. |
| Error 6 at line 7200 in module loan | Doing a one pay with a down payment, a defered, a down payment. Yikes!! Took out down payment, set term to 1, and left defered in there, all ok!! |
| Error 6 at line 7201 in module LOAN | changed APR in bank file for that specific bank. |
| Error 6 at line 7205 in module LOAN | when doing a one-pay deal with actual days. Change calendar to unit period and the error will go away, set CA Discount Factor to 420 for permanent fix. Also check to see if there is a interest rate, remove it and it will go away. |
| Error 6 at line 7240 in module LOAN | Default Life Type set to 7 for Stewart Associates calculation, change default send new programs |
| Error 6 at line 7290 in module <FileName> | In order for any Balloon calculation to work the Global MOB factors must be set. Doesn't matter if they use LAHA or not. Use default values. |
| Error 6 at line 7300 in module LOAN | Occurs on retail deal with baloon calc. If California MOB variables are not set in NewGen (even non California customers) then error will pop up when F12 is struck. Solution-->Update DCGlob file with CA MOB variables (global 61,62, and 63), and send DCGlob. |
| Error 6 at line 7300 in module LOAN | doing a balloon put a value in flag63 in glob file |
| Error 6 at line 7300 in module LOAN | exchanging a lease with a loan. Added same term in loan and it fixed problem. Was a chrylser calc. |
| Error 6 at line 7385 in module LOAN | occurs after GMAC calcs are loaded, need to set the MOB insurance variables in DCGLOB.DAT |
| Error 6 at line 7385 in module LOAN | Ooccurs after GMAC calcs are loaded, Need to set the MOB insurance variables in DCGLOB.DAT |
| Error 6 at line 7946 in module LOAN | trying to recall deal-had to delete deal same problem at Ted Miles had to reenter deal |
| Error 6 at line 8038 in module INVREP | Corrupt data causes totals to sum higher than currency allows. Run invfixup after backing up Inventory files. |
| Error 6 at line 8050 in module SHREP | Occurs when running Sales History Report. Backup Sales History and run Sales History Fixup Utility. |
| ERROR 6 LINE 4200 MODULE XRECAP1 | Had a bad default value for Minimum Gross. The value he had stored was a very small number in scientific notation. (something like 39145 EE-9) which would be .00000000039145. When you view the default minimum gross in system setup, general user items, it looks like zero (0.00) because the display only goesout 2 decimal places, but the stored value is really that .0000000039145 whatever. SO SOLUTION IS... Go to ALT D in the deal, change MINIMUM GROSS to something else, press enter, then change minimum gross BACK to zero and END to apply. You may still need to change the minmum gross on a per deal basis for previously stored deals back to 0.00 on the Alt + D screen. |
| Error 61 at line <Any> in module <Any> | Problem: Hard drive is full Solution: Exit Grapevine F&I, put paper in printer and at the menu type DISKFULL, this will print out the root directory and the F&IDATA directory, have them fax the printout, usually we delete old MTD Files. |
| Error 61 at line <LineNo> in module <FileName> | Disk Full |
| Error 62 at line <LineNo> in module <FileName> | Input past end of file |
| Error 62 at line 1365 in module start | CHECK the file USERS.INI in the Programs folder on the server. If GV can't write to this file you can get this error. For instance. If USERS.INI doesn't have the line [WORKSTATIONS] then this can fail. (make sure that WORKSTATIONS in square brackets exists in the file on its own line at the top. ANOTHER POSSIBILITY... This is caused by either having out of sync WINDIR.EXE and START.EXE or if the API GetComputerName( ) fails for any reason. WINDIR.EXE version 1.4.26 will write out 'UNKNOWN' to lck file rather then NETBIOS name if GetComputerName( ) fails. Solution: Update software ver. This problem was corrected in 4.37.07 |
| Error 62 at line 1365 in module Start Occurred | CHECK the file USERS.INI in the Programs folder on the server. If GV can't write to this file you can get this error. For instance. If USERS.INI doesn't have the line [WORKSTATIONS] then this can fail. (make sure that WORKSTATIONS in square brackets exists in the file on its own line at the top. ANOTHER POSSIBILITY... This is caused by either having out of sync WINDIR.EXE and START.EXE or if the API GetComputerName( ) fails for any reason. WINDIR.EXE version 1.4.26 will write out 'UNKNOWN' to lck file rather then NETBIOS name if GetComputerName( ) fails. Solution: Update software ver. This problem was corrected in 4.37.07 |
| Error 62 at line 31900 in module CREDIT | This happened because the printer ran out of paper at the end of a report. The alarm light turned on and the SEL light turned off causing the error. FIX: Reset printer once paper is reloaded |
| Error 62 at line 550 in module CREDIT | right after date screen on startup. G(65) standalone credit and OU(179) windows credit were both turned on. Turning off the inappropriate G(65) flag fixed it |
| Error 62 line 55100 module start. | Error 62 line 55100 module start. Deleted C:\Windows\Temp\~EXPWARN.TMP This is a temp file that gets created when the GV Expiration notice is generated. Appears that GV as trying to open this file but the file was corrupt. deleted the file and then it worked OK. |
| Error 63 at line <Any> in module <Any> | Usually a problem with corrupt data. Backup data then run appropria te fixup. Inventory: Inventory fixup. Sales History: Sales History Fixup. Prospecting: Compress files. |
| Error 63 at line <LineNo> in module <FileName> | Bad record number |
| Error 63 at line 20020 in module SHSTORE | Ran sales history fix up. It is now fixed. |
| Error 63 at line 20030 in module SHSTORE | Running SH file fix up, got it working again. |
| Error 63 at line 20060 in module SHSRCH | Ran a SH fixup, and it fixed this issue right up./ |
| Error 63 at line 20665 in module ENTRANS | .Error 63 at line 20665 in module ENTTRANS when sending to Accounting Error 55 at line 2240 in module WRKDEAL when accessing deals in F screen Error 55 at line 1001 in module LOANINIT when starting GV I spoke to Jason about this and he said it sounded like they lost rights on their server and they might need to reboot the server. I passed this on them, but told them they should contact their helpdesk about doing this. FIXED Go into their F&IDATA Dir and do the following... Deleted or rename shaddifo.dat and shaddifo.key Deleted or rename shainfo.dat and shainfo.key Deleted or rename addifo.dat and addifo.key |
| Error 63 at line 24542 in module PROFIT | Error occurs when going to "J" screen. Running Inventory fixup solved the problem. |
| Error 63 at line 40700 in module <FileName> | Check autoexec make sure nospaces in autoexec |
| Error 63 Line 20030 Module INVEDIT | Ran INV Fixup. |
| Error 63 Line 20030 Module SHMAINT | Verify / create backup of sales history data. Run MTD Fixup |
| Error 63 line 20220 SHSTORE | Occurs during recap Ran SHFIXUP and WORKING DEAL FIXUP corrected the problem |
| Error 63 Line 20660 Module Workdeal | Happens on Storing a working deal! Problem with the additional information files! If they aren't using addinfo the easiest way to fix this is to delete ADDINFO.DAT and ADDINFO.KEY (or at least rename them). ALSO CHECK FOR AND IF EXISTS REMOVE OR RENAME NEWINFO.DAT This will cause any info stored in additional info to go away! |
| Error 63 Line 22051 SHSTORE | Occurs while recapping. Rename ADDIFO.DAT and ADDIFO.KEY Rename SHADDIFO.DAT and SHADDIFO.KEY Rename SHAINFO.DAT and SHAINFO.KEY |
| Error 63 line 50652 Workdeal | Occurs while storing working deal file. Rename ADDIFO.DAT and ADDIFO.KEY Rename SHADDIFO.DAT and SHADDIFO.KEY SHOULD BE FIXED IN 4.45.01 ! |
| Error 6307, security cert date invalid. | Error 6307, security cert date invalid. Check system date. Error most likely means that their system date is way off. |
| Error 64 at line <LineNo> in module <FileName> | Check paths in NEWGEN |
| Error 64 at line <LineNo> in module <FileName> | Bad file name |
| Error 64 at line 13720 in module SHSRCH | Go to the web site and update F&I and that fixed the problem. |
| Error 64 at line 13730 in module SRECAP | storing a deal to tnt, check stock number, periods are not allowed |
| Error 64 at line 17420 in module NOTEREP | No Recorded Solution |
| Error 64 at line 31000 in module DCCOMM | Check autoexec.bat for any spaces behind SET USERID=##. You won't be able to see the spaces so put the cursor at the beginning of the line, hit the END key, and then backspace out any spaces. |
| Error 64 at line 40700 in module CREDREP | Data may be corrupted. Look for blank spaces after the "SET USERID=##" statement in the autoexec.bat |
| Error 64 at line 63400 in module CREDIT | Check autoexec.bat for any spaces behind SET USERID=##. You won't be able to see the spaces so put the cursor at the beginning of the line, hit the END key, and then backspace out any spaces. |
| Error 64 at line 8000 in module PICKINV | Path had a type |
| Error 66 at line <LineNo> in module <FileName> | Direct Statement in file - |
| Error 67 at line <Any> in module <Any> | Increase files in config.sys. if a windows 95 machine Verify they have a Config.sys file and the file Statement is set to 255. Example: Files=255 |
| Error 67 at line <LineNo> in module <FileName> | Too many files |
| Error 67 at line 35010 in module start | Reboot. Fixed it. All ok. |
| Error 68 at line <LineNo> in module <FileName> | Device Unavailable - |
| Error 68 at line <LineNo> in module <FileName> | Device unavailable |
| Error 69 at line <LineNo> in module <FileName> | Communication buffer overflow - |
| Error 7 at line <LineNo> in module <FileName> | AS/400 Programming error. Make sure you refer this problem to Enterprise Corporate Technical Help Desk (800) 416-8000, has a conflict with controller and Ralph Software |
| Error 7 at line <LineNo> in module <FileName> | Out of memory |
| Error 7 at lne 13720 in module INVRGOUT | running report gen on server- exit windows to a dos mode on server try report there |
| Error -7:dt_dealer_id or tpp_ref_id is empty | They were missing their Dealer Track ID number |
| Error 70 at line <LineNo> in module <FileName> | Check if the cust. has started start.exe more than once. It will say start several times on the tool bar.(More than twice) |
| Error 70 at line 21020 in module Auto2 | This happens with Infiniti dealerships and is cuased because of connectiviity issues with the AS/400. Recommended that she restart her AS/400 conneciton and restart F&I. If that doesn't correct the problem then she will have to call ISG. |
| Error 70 at line 2110 in module START | At line 2110 in module START, trying to open SOFTWARE.REV, if it is a Novell Network the attrib command is different than the DOS command, to fix the problem unattrib the programs directory, ATTRIB -R *.* }}Also, ALL of the files in the grapevin DIR & SUB DIR's must be shared.(Do this by typing, "flag *.* +S SUB"sub is for all subdir's).{{Had an infinity dealer with the same error the problem was unique because they were running a tape backup that locked the I:\FIprogs dir. Check to see if they are running a backup that has taken the access rights away from the slaves. Generally we have unlimited access to I: \FIprogs. If you can't clear the error call Infiniti support and get a programer involved because they have access through cancelling the backup activity or removing the lock file on "software.rev" "In Use" Mark & Vic at ISG had to fix this) They can run dump dlo to fix some errors |
| Error 70 at line 4020 in module INVTURN | Someone may have been in inventory |
| Error 70 at line 4020 in module START | Check for duplicate userid's or multiple sessions of F&I. |
| Error 70 at line 40700 in module CREDREP | need to close cred"userid". |
| Error 70 at line 7000 in module CREDIT | Check to see if there is a lck file on rebooting fixed this but is not the best answer you should try using net watch to unlock file first. |
| Error 70 at line 7000 in module CREDIT | Rename credit.idx and credit.rpt re-run credit report. Have not found a way to get the old index back yet but this will allow the cust to run credit and build a new credit index |
| Error 70 at line 9000 in module START | Check for duplicate userid's or multiple sessions of F&I. |
| Error 7002: Invalid Request Length | Update local DCSECCON.DLL |
| Error 71 at line <Any> in module <Any> | Device not ready modules credrep/formprn, check printer |
| Error 71 at line 2000 in module FORMPRN | check printer solution: turn printer off and disconnect the printer cable for 10 sec. Then reconnect the printer cable and test |
| Error 71 at line 40100 in module CREDIT | make sure the printer is turned on. |
| Error 71 at line 40125 in module CREDIT | Turn on printer |
| Error 72 at line 13721 in module ADPTRANS | Unlock the virutual drive and have the customer reboot their computer. This should correct this problem. |
| Error 73 at line <LineNo> in module <FileName> | Advanced Feature - |
| Error 74 at line <LineNo> in module <FileName> | Rename accross disks - |
| Error 75 Line 20025 Module SHREPWRK | ERROR RUNNING GRAPEVINE SALES HISTORY REPORTS No access to WIndows\Temp |
| Error 75 @ Line 3200 in Module Start | Corrupted DC*.* files (DCSORT, DCOUNTY, DCMAKE, DCSETUP, etc) For Infiniti, copy the files from I:\FIDATAZ to C:\FIDATAZ. For everyone else, check to make sure the files are not corrupted or 0 byte files. |
| Error 75 at line <LineNo> in module <FileName> | this error can be duped when a NT server closes resourses trying fix user 11 already running problem. If they get this error it may be they do in fact have duplicate user id's on the system. Only fix is to go to every computer in support utilities and write down what the user id is. Do not just use the set command in dos as it may be set elsewhere |
| Error 75 at line <LineNo> in module START | Rebooting fixed the problem. |
| Error 75 at line <LineNo> in module START | Check to see servers drive is read only if it is change to full access. check if files are attribed with read only attributes if they are change all non EXE files to not be read only attrib -r *.* & attrib +r *.exe |
| Error 75 at line 1000 in module INFOAB | The Windows login does not have full access to C:\WINDOWS\Temp. |
| Error 75 at line 1350 in module <FileName> | read only asscess on server's drive or if remote read only dat files. |
| Error 75 at line 13720 in module FORMGO | Reboot the computer |
| Error 75 at line 13720 in module INFO | Grapevine is crashing trying to access the DCCOUNTY.DAT file. There was a problem on the Grapevine installer vers 4.33 and 4.34 in which a permission was being set on this file that could prevent users from accessing it. Reset permissions on this file. One easy way to do it would be to cut it from Grapevin\F&IDATA on the server to another location and to cut it back in again. This will reset those permissions to the default permissions of the FIDATA directory. |
| Error 75 at line 13720 in module LOAN | Path/File access error Check F&IDATA for Read Only Attribute. Files should NOT be READ ONLY. |
| Error 75 at line 1400 in module INFOAB | Deleted ADDTEMP.dat from windows temp |
| Error 75 at line 1400 in module INFOAB | Delete addtemp.dat from windows temp. |
| Error 75 at line 17420 in module LOAN | Chaining Error coming out of LOAN.EXE. Ensure all paths in the Customer's DCUSER??.DAT file exist and that the customer has the appropriate rights to them. |
| Error 75 at line 2000 in module invsrch | Problem pertains to a file in I:\fidataz that corresponds to the user number with the prefix of qven. ( Ex. qven02 for dcuser2) This error happens because this file cannot be deleted. You must refer to ISG. |
| Error 75 at line 20040 in module <FileName> | couldnt copy data across the network Run scandisk orchkdsk Line 13720 in 4.1 is ubiquitous OPENFILE routine in all programs. May be a read only file. On this error I found that a file was marked as read only. |
| Error 75 at line 20070 in module invedit | Running File fix up on Inventory did the trick |
| Error 75 at line 2030 in module PROTSRCH | Problem: Unable to delete the user specific temporary report files (.WRK/.IN/.OUT). These files are on the PRODATA directory of the server. Solution: |
| Error 75 at line 20660 in module WRKDEAL | Delete ADDINFO.* and SHADDIFO.* and SHAINFO.* on the server. |
| Error 75 at line 21020 in module AUTO2 | Look for a directory on the root of the C: drive (or local drive they are running F&I on), called "FICOM.IN". This should be a file not a directory. Exit F&I, delete this directory, and restart F&I. |
| ERROR 75 AT LINE 21020 IN MODULE AUTO2 | INFINITI ERROR: Unable to send data to AS/400. Referr to ISG |
| Error 75 at line 21020 in module AUTO2 | Insufficient privileges with the current Windows logon. What's most likely happening is, the current user has a Domain account that's "admin" (or close to), but they don't have a local machine account with similar privileges. Domain admin doesn't necessarily = local admin. |
| Error 75 at line 22163 in module Auto2.exe | Needs the new Auto2.exe file. K:\Gen41\Beta\Enterprise for now. It has been released to Corporate, but not all dealers have it yet. Greg 3-23-09 |
| error 75 at line 24640 in module profit | Needed full rights to the root of C. |
| Error 75 at line 31020 in module OTHER | Problem: Grapevine F&I is unable to delete "C:\PROGRAM.LCK". This file was part of the original NO-MULTI code. It was stripped out of all the other code, but was missed in this file. Solution: Removed the code that accessed this file (fixed in 4.23) |
| Error 75 at line 32000 in module OTHER | Could not be reproduced. When customer would exit the software she would get this error. Most likely she was intermittently denied access to the locking file during exit. |
| Error 75 at line 3285 in module INVFIXS | may have another computer in inv while running fixup |
| Error 75 at line 35010 in module START | Delete [USERID].lck file on server's F&IDATA directory. |
| Error 75 at line 35010 in module START | Verify that files in Grapevin directory on server are not READONLY! Check share permissions! |
| Error 75 at line 35010 in module START | Make sure that F&I server has sharing set to FULL and not READ ONLY |
| ERROR 75 AT LINE 4020 IN MODULE INVRGSCH | Run INV file fixe up. |
| error 75 at line 4020 in module review | WINDOWS PRINTING ERROR Unable to either READ or WRITE to WINDOWS\TEMP |
| error 75 at line 4020 in module review | PRINTING ERROR Trying to use a WINDOWS PRINTING function. Permissions problem in Windows\Temp ! |
| Error 75 at line 4020 in module SHSRCH | program trying to delete shrep??.OUT, .WRK, and .IN. where ?? is the Lot number (so SHREP1.OUT etc.) in F&IDATA or FIDATAZ dirs delete these files, They may have to have network lock removed |
| Error 75 at Line 499 in Module SHASCIIA | can't delete the last job created in windows temp folder. delete windows\temp\* (or look for the specific file created by this process and delete that). |
| Error 75 at line 8125 in module START | Deleted DOTNET2.EXE |
| Error 75 at line 9000 in module SHSRCH | MUILTIPLE SESSIONS IN F&I |
| Error 75 in line 3930 in AUTO2 - ENTERPRISE | Windows 2000 machine. This is a known issue, that is fixed by giving Scott Friesen @ ERAC a call. He will send an updated AUTO2.exe which closes files properly. |
| error 75 line 0 in WRKDEAL | this error appears when there is a problem clearing files from /WINDOWS/TEMP. removing the ADDTEMP manually resolves the issue. |
| error 75 line 0 in WRKDEAL | this error appears when there is a problem clearing files from /WINDOWS/TEMP. removing the ADDTEMP manually resolves the issue. |
| error 75 line 0 in WRKDEAL | this error appears when there is a problem clearing files from /WINDOWS/TEMP. removing the ADDTEMP manually resolves the issue. |
| ERROR 75 LINE 21020 IN MODULE AUTO2 (Windows 7 comp @ Infiniti dealership) | Insufficient rights w/ the current login. He's able to login as the person who usually uses this comp, and F&I works OK. He'll roll with it. |
| Error 75 Line 24640 Module PROFIT | Setting up new User. Insufficient permissions to I:\FIDATAZ |
| Error 75 Line 24640 Module PROFIT | Setting up new User. Insufficient permissions to I:\FIDATAZ |
| Error 75 Line 24640 Module PROFIT | Ocurred when going to "J" (recap) screen. Setting up new User. Insufficient permissions to I:\FIDATAZ |
| Error 75 Line 3930 AUTO2 | On enter prospect. File locked Open. Had everyone shut down Grapevine and then get back in again,. That seemed to fix it. |
| Error 76 @ line 4250 in mod Xrecap1 when trying to RDR a vehicle | This is a problem writing or finding the WINNT\TEMP directory. In this case there was no TEMP folder inside of his WINNT directory. I had him create one and that corrected the issue. |
| Error 76 @ line 4250 in mod. XRECAP1 when trying to RDR a vehicle | This is a problem writing or finding the WINNT\TEMP directory. In this case there was no TEMP folder inside of his WINNT directory. I had him create one and that corrected the issue. |
| Error 76 At Line 1000 In Invimprt | New Autosoft Setup - Line 1000 is Windir specific code. Updating customer to latest rev fixed error. |
| Error 76 at line 13720 in module <Any> | check their paths. A path in their dcuser file doesn't exist, or they don't have write access to it. Infiniti dealers only have write access to network folder I:\FIDATAZ and below so paths like JDPOWER and SHRGDATA have to be created under it. (I:\FIDATAZ\JDPDATA). |
| Error 76 at line 13720 in module JDPBUILD | JDPDATA directory missing. Create the folder in the appropriate path. |
| Error 76 at line 13720 in module JDPBUILD | Directory specified in user flag 55. JDP DATS doesn't exist or can't be written to. Either create dir or disable JDP on this system. |
| Error 76 at line 13720 in module SHASCII | Make sure that path #37 in Newgen exists on the machine that is trying to run the export! |
| Error 76 at line 13720 in module SHRGMNU | check to make sure directory exists. |
| Error 76 at line 13720 in module SHRSCH | Occurs while running Sales History reports. Insufficient User rights. Cannot write a file to WINDOWS\TEMP. Modify your user rights appropriately. |
| Error 76 at line 13720 in module SHSRCH | Running GV over Terminal Services. Didn't have a TEMP folder in his personal windows profile. When connected over terminal services the windows temp folder is not in the usual WINDOWS\TEMP location but rather in the USERS\[username]\Windows\ path. You can find the path where the temp folder needs to be by running WINDIR.EXE When you run Grapevin\Programs\WINDIR.EXE it will write a file to the root of the C drive called ~gvpath.tmp. Open that file up in notepad, take a look at the path in the file, that is the windows dir where grapevine expects to find a TEMP folder. If a TEMP folder doesn't exist in that location, then create one. |
| Error 76 at line 13730 in module START | check for F&IDATA directory if path is there verify that all newgen setting are set (flag #20 network needs to be set to 2) |
| Error 76 at line 2000 in module RECAP | Occurred while printing a report using the windows printer option. Rebooting solved the problem. |
| Error 76 at line 21062 in module NEWGEN | Unable to create log file subdirectory. |
| Error 76 at line 2110 in module START | NO DESCRIPTION AVAILABLE |
| Error 76 at line 3000 in module MAINT1 | Known to occur due to program mismatch. Try updating off of web. |
| Error 76 at line 3100 in module START | bad paths for this setup (shared AS/400) Path #31 need to point to C:\FIDATAA\ rather then C:\FIDATAZ\ |
| Error 76 at Line 3100 Module Start | There is no directory on this computer that matches the path in the user file at path #18. This typically happens on a Split User AS/400 Infiniti System where the user has a I:\FIDATAA folder but no one created a C:\FIDATAA folder. In this particular case creating an empty C:\FIDATAA would solve the problem |
| Error 76 at line 35010 in module START | Path not found - 35010 in START No Multiple Users" code is trying to create a file in the path 3 directory. User 80 has a 80.LCK, user 11 has a 11.LCK etc. |
| Error 76 at line 4010 in module START | Check path 53 in newgen. User should be pathed to%netdrive%\grapevin\programs |
| Error 76 at line 4250 in XRECAP1 | Occurs during RDR "Send deal to AS/400". F&I is trying to create a file in the TEMP folder and cannot access that directory. Either the directory doesn't exist or the user doesn't have Write permissions. |
| Error 76 at line 8000 in module PICKINV | #41 path string should be #:\Grapevin\Dclink (winvia)`:\via (dos). |
| Error 76 at line 9000 in module SHSRCH | CHECK FOR *.OUT FILES IN f&IDATA DIR, CHECK PATHS |
| ERROR 76 Line 0 Module WrkDEAL | Occurs when they go to look for a working deal and choose a working deal on the list that has a high numer on the list (somewhere between 450 - 500). Occurred because they didn't have a WINDOWS\TEMP folder. User is running GV over terminal services. In Terminal services the Windows\Temp folder is in documents and settings\username\windows. created the directory and the problem went away. (the reason why it only occurred on some deals is that only those deals had a corresponding ADDINFO record. |
| ERROR 76 LINE 9000 START | RUNNING WINDOWS 2000 WINNT\TEMP\ had been changed to a file rather then a folder! In WINNT\ there was a file called TEMP rather then a folder called TEMP. I renamed the file TEMP to TEMP_OLD and created a new folder called TEMP F&I Started up OK after that. |
| Error 76 when selecting "W" option in g screen (@ "Print Windows, First Screen...") | Error 76 when invoking a PDF g screen (Windows error; NOT DOS error). Error occurs when pressing W, then enter. In local GRAPEVIN\PROGRAMS dir, make sure there is a dir named FONTS. If not, create one; if there is already one labelled FONTS, rename the existing and create a new one. |
| Error -8 Error 8 - Dealer Track integration | Occurs when sending the econtract or credit app to dealer track. Cause: Unable to set up a secure connection w/ the DT server. Have them try going to dealertrack.com in their web browser. Either they can't connect at all, or the browser will complaign about a bad ssl certificate. Our push to dealertrack HAS TO BE over SSL, so if there is some reason why an SSL connection cannot be established this error will happen. There can be several reasons why an SSL connection would fail. Here's one example. Pepe Infiniti couldn't send to DT through our app. Turns out their system date was way off. SSL certs have a start date and an end date. His computer was set to Otober 9, 2009. The SSL Cert at Dealer Track is valid from 11/1/2009 - 11/1/2012 Since the system date fell outside of the valid date range for the SSL cert, an SSL connection could not be established with Dealer Track and the DT push failed. Once I changed the date to today it worked fine. |
| Error 8 at line <LineNo> in module <FileName> | Undefined Line Number - |
| Error 8 at line <LineNo> in module <FileName> | Label not defined |
| Error -8 sending to CUDL | When submitting deals to CUDL, dealers would frequently get this error. CUDL integration uses the IFS number in the glob file rather then the customer number to identify the user. (bug) SO, set the IFS number (NEWGEN, #1(dealer info), Line #9 - IFS DEALER NUMBER) to their customer number. That should do it! |
| Error 8 when transmitting a deal to DT | Didnt have a body style in for the deal. He added a body stlye and hit Cntl F1,,,he is good to go. |
| Error 80 at line <LineNo> in module START | Problem loading DCLogo - May Occur in windows or in some 286 machines whose video drivers are incompatable with the DClogo graphic. RES: Set DClogo=off. This will allow the program to start without the DClogo graphic. |
| Error 9 Subscript out of range | Occurs running Windows Gscreen. Make sure that they have the most current GSCREEN.EXE and REVIEW.EXE |
| Error 9 at line <LineNo> in module <FileName> | Run time error 9 trying to print No default printer was set, He set up the printer as a default and it fixed the problem. |
| Error 9 at line <LineNo> in module <FileName> | Subscript out of Range - |
| Error 9 at line <LineNo> in module <FileName> | Subscript out of range |
| Error Code 801 Appc Interface not found | This Infiniti Customer may be running non-Infiniti versions of Programs. Check their software.rev. If it starts with a "4" then they have the Grapevine specific programs. If it starts with a "9" then at least the software .rev is OK. Somehow we need to update I:\FIPROGS with the correct INFINITI versions of the programs. If they still have a computer that is running F&I OK then you could copy that PC's C:\FIPROGS back to I:\FIPROGS and then in turn copy those back to the C:\FIPROGS folders of the problem PCs. If all PCs are messed up then either we or ISG will need to send them I:\FIPROGS\*.* |
| Error code 902. AS-400 session issues, returning error 63's | Bad AS-400 session causing error 63's in GV, Specific error code for the AS-400 was 902, and after he clicks out of that, he in turn gets error 63's. Refer to ISG for help. |
| Error extracting setup files | If Windows 2K or XP then user MUST be logged on as ADMINISTRATOR before installing any software including Grapevine! |
| Error installing IKernel.exe (windows XP) | This happens two ways. 1. Running grapevine installer twice simultaneously (not giving InstallShield enough time to close everything out before relaunching it). OR 2. Trying to install Grapevine without ADMINISTRATOR rights. |
| Error installing iKernel.exe. Specified network name is no longer available. | Possible Cause: The InstallShield engine (iKernel.exe) or one of its component files may be damaged or marked as read-only. To resolve this error: Browse to the InstallShield Engine folder (the path to this folder is C:\Program Files\Common Files\InstallShield). Delete the Engine folder. Try again. |
| Error Message: Error: Pend Failed: Tx Unit to GpXX (Where X is some group number) | In English, this is saying that according to RALPH, the stock number (unit) doesn't exist at group 48, and needs to be transferred to group 48 in RALPH before they can transfer the completed deal info to RALPH. The group number in the message will change depending on the group in question. If a user asks you about this message, tell them to have the car moved to the Group in question in "EVMS". They need to be the owner of the vehicle before they can pend it (sell it). |
| ERROR ON CUDL TRANSMIT - ERROR 0404 Name not resolved. | Unable to access GAIN.INTEGRALINK.COM Could be no internet, could be firewall. etc. Attempt to ping gain.integralink.com,, |
| Error parsing raw data -8 Data mismatch Error in cc.dll | CAM Error parsing out the customer address. Customer's address was input as: Lara, Juan 5181 W Jefferson 2 Los Angeles, CA 616-92-0271 Removing the "2" remedied the situation, and the customer's info was found. |
| Error parsing raw data -8 Data mismatch: Error in cc.dll | Error parsing out CAM customer address. This occurrs intermittantly with non-standard addresses. In this case, customer's address was input as: Lara, Juan 5181 W Jefferson 2 Los Angeles, CA 616-92-0271 Removing the "2" remedied the situation, and the customer's info was found. The dealer could have run the bureau directly on the web site as well. |
| Error parsing raw data: -8: | Complete Message: = Error parsing raw data: -8: Requested Product (SDK0037296, EX, STD) Not Permitted.This product may not be enabled, please contact your service provider. They are not subscribed to the bureau they are trying to run |
| Error parsing raw data: -8: Requested Product (SDK0037941, EQ, STD) Not Permitted. | This means the are not set up with that bureau. |
| Error While Retrieving Products (344 or 355) | There can be several resons for this: If a message box is displayed with a long string of numbers and after clicking OK the msg "Unable to Retrieve Products" is displayed then you probably have the MICROBILT URL in the section of the CAM.INI that should be the XPERTONLINE URL. (Check CamConfig to verify). See attached file for example of this. If a message box is displayed that includes an "ERROR 6029" then they probably have a firewall running that is blocking access. (See the "Firewalls and CAM" page on the Intranet, just type firewall into the search engine). |
| Error: "S32evnt1.dll. An installable Virtual Device Driver failed DLL initialization" | Symantec - Norton Question/Issue: When you start the computer, you see an error message similar to "\ S32evnt1.dll. An installable Virtual Device Driver failed DLL initialization." Solution: To fix the problem, edit the registry and restart the computer. Then update the Symevent files and restart the computer again. Follow the directions for your version of Windows: To edit the Windows XP registry 1. On the Windows taskbar, click Start > Run. 2. In the Run dialog box, type regedit 3. Click OK. 4. Go to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers 5. In the right pane, delete the VDD value. 6. In the left pane, right-click the VirtualDeviceDrivers key, and then click New > Multi-String Value. 7. Type VDD for the name of the new value. 8. Exit the Registry Editor. 9. Restart the computer. To edit the Windows 2000 registry 1. On the Windows taskbar, click Start > Run. 2. In the Run dialog box, type regedt32 3. Click OK. 4. Go to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers 5. In the right pane, delete the VDD value. 6. On the Edit menu, click Add Value. 7. In the Value Name box, type VDD. 8. In the Data Type drop-down menu, click REG_MULTI_SZ, and then click OK. 9. Exit the Registry Editor. 10. Restart the computer. To update the Symevent files 1. Follow the directions in the document Updating the Symevent files. 2. After you update the Symevent files, restart the computer. |
| Error: Pend Failed: Tx Unit to Gp XX | Hi Guys: Something you'll probably get asked about that you should be aware of. When an Enterprise user stores a deal to Sales History, eF&I first attempts to send the deal to their accounting back-end, (RALPH), and if that occurs successfully, then subsequently sends to eF&I Sales History. During the send to RALPH, if RALPH generates an error msg, then that error msg is displayed in eF&I, and the send to RALPH and Sales History does not occur. Recently, (like the last few days), Enterprise made a change to RALPH. As a result, when sending a deal to RALPH/Sales History, a message like the following CAN BE returned from RALPH and displayed in eF&I. "Error Message: Error: Pend Failed: Tx Unit to Gp48" In English, this is saying that according to RALPH, the stock number (unit) doesn't exist at group 48, and needs to be transferred to group 48 in RALPH before they can transfer the completed deal info to RALPH. The group number in the message will change depending on the group in question. If a user asks you about this message, tell them to have the car moved to the Group in question in "EVMS". They need to be the owner of the vehicle before they can pend it (sell it). Greg |
| Error-7 internal error | Dlrtrack.trasnittal-xml Error-7: internal error try again after some time. See Attachment This turned out to be a problem on Dealertrack's side. |
| Errors when running scores on creditcommander.com | There is a known issue w/ the Google toolbar's autocomplete feature in that it can submit the wrong info to creditcommander. If the customer can run bureaus thru CAM ok, but are getting errors from running scores thru creditcommander.com, make sure they have the autocomplete feature turned OFF! ---> Click "Options" button, uncheck AutoComplete on Options window. |
| esign epad java applet will not load | Symptom: Going to esign and the signature applet will not load, (blank page on signature screen). Java isn't loading. Is Java installed? Try going to the following web site to test... http://www.java.com/en/download/help/testvm.xml This is Sun's java diagnostic page. Good resource for testing and figuring out java problems. |
| Extracting a DCZIP update runs very slowly | DCZIP is probably trying to update read only files. It runs slow because it is trying 3 times to update each file before it gives up and moves to the next file. In such a case DCZIP will notify the user that the files will be updated on re-boot. Upon reboot the file copy will finish. |
| F12 launches Development Tools in IE8 (Internet Explorer 8) | IE8 uses the F12 key to launch Development Tools. We haven't found a way to disable this in the IE interface yet. BUT You can disable Development Tools by renaming or deleting C:\Program Files\Internet Explorer\iedvtool.dll This will return the F12 key to functioning as the payment key in eF&I. |
| F7 not asking ACV actual cash value | Change the settings under user software setup\general items\ Change "Ask for ACV" to "Yes". |
| Fatal error in ASFI.EXE Bad format descriptor. | Happened when importing inventory from Autosoft, after installing the wrong version of the Grapevine Accounting Integration. The dealership was originally set up on their server to run Autosoft for used, not new cars. Integration Setup Pointers: If they're selling used cars, select "Automotive Accounting (Used Cars)" If they're selling new cars, select "Autosoft International (ASI)" |
| FICO 3 SCORE | 02/26/08 Experian News... they have a new score: FICO AUTO 3.0 Two of our dealers have received a fax from Bank of America that they will no longer accept Experian FICO Auto 2.0 effective 2/26/08. Keep in mind this is only for those dealers who send in deals to Bank of America. Here are their options: 1- If they want to ADD it as second score it will be an additional $.40. 2- If they want to REMOVE the old score (ver.2) and REPLACE it with FICO Auto 3.0; their is no charge for this. 3- But what if the dealer only has a few deals that he sends to Bank of America and does not want to replace his old score OR if they don't want to pay the extra $.40 for the score. He's what they can do. They can log into Creditcommander and run EXPERIAN Fico Auto 3.0 via the website. CRLY HAS TO SET THIS UP!! Once their account has been modified the user can logon to Credit Commander, click on the list box the shows their Dealer Name, and choose "Experian 3". |
| File in use by another user | Hit Cntrl + "O" to override file lock. |
| Files in use Retrying | Restarted the unaffected systems and the locked system worked fine after that. (One of the other systems had a critical file locked). |
| FILES IN USE RETRYING - occuring on Grapevine start | When Grapevine starts it loads up a lot of data. Things like, Makes, Models, Counties, defaults, etc. The FILES IN USE RETRYING msg indicates that this station is trying to read in this data, but for some reason one or more of these files has been locked down by another process, and therefore cannot be read. SOLUTION: 1. Shutdown Grapevine on EVERY Grapevine Client. (all Grapevine clients). Then have one Grapevine client try to access the program. If it can get in OK then everyone can get in. 2. If that doesn't work then REBOOT EVERY COMPUTER THAT RUNS GRAPEVINE. Have one station try to access Grapevine. If that station can get in then everyone can get in. 3. If 1 and 2 don't work then REBOOT the GRAPEVINE SERVER. Then have 1 Grapevine client try to get in. If that statoin can get in then everyone can get in. It may be quicker to skip to #3. Sometimes rebooting the server is a real pain, especially if that server is also a server for other applications. REBOOTING THE SERVER IS NEVER AN OPTION FOR INFINITI OR ENTERPRISE, although INFINITI REBOOTS THE SERVER LATE EVERY NIGHT. |
| FIND SCREEN Clicking on deal on find screen results in a progress bar that never goes away | Happening in Firefox, but not in Internet Explorer. Found he had a Firefox add-on called INFOATOMS running. This plugin brings up targeted advertising when you highlite a specific word or phrase. Disabling / Uninstalling INFOATOMS corrected the problem. |
| fixed the problem w/ SVCs not being disclosed on data only 553 | the svc has to be enabled in the deal. (visual indicator is a check box next to the service contract in the SVC properties sub window of the deal. NO CHECK = NO SVC IN THE DEAL |
| Form deleted on accident | Go into Yoda and pull up the customer Next go to View\deleted forms find the form that was deleted on that list and set up a new transfer as a resend. |
| Forms preview windows are blank when e-signing | Customer has forms preview enabled when e-signing forms. When he clicks the "Buyer" button, the form preview window appears, but it's blank. To resolve this, he cleared the IE8 cache, logged out, then restarted IE8. |
| Function Keys Not Working | Newer Keyboards such as the Microsoft Multimedia Keyboard have other commands that the Function Keys represent. (ex. Save, Print, Copy, Paste...) There is an "F Lock" key that will switch the commands and use the standard F1 - F12 Commands. |
| Generation code required to access consumer file | Generation code required to access consumer file. Generation Code is the "Jr" or "Sr" or "III" field. This error means that they must specify if this is Jr. Sr. etc. before the bureau will return the credit report. |
| Getting "Elapsed" message box when running CAM | Needs updated DCSECCON.DLL Run CAM update from download page of dataconsultants.com. NEEDS TO BE RUN ON EVERY COMPUTER!! |
| Getting "Sync your programs" message | If Grapevine: The Programs in Path 1 don't match the programs in path 4. (specifically the SOFTWARE.REV file don't match). If Infiniti: This occurs when I: is not updating C: An Infiniti Rights issue what a surprise. Manually copy I:\fiprogs to C:\fiprogs. Talk to Infiniti about resetting permissions on I:\FIPROGS. |
| Grapevine Clients run SLOWLY even though Server runs normally | NT based systems are not DOS friendly, and can allocate 100% of CPU resources to Grapevine. As a result even though Grapevine is running quickly there are no resources for network services and so since a Grapevine client is waiting on a response from the network that never comes Grapevine will also run slowly. SOLUTION. Bring up the properties of the Grapevine shortcut on the desktop. Go to the "MISC" tab and adjust the "IDLE TIME" slider to "HIGH". |
| Grapevine Installer Demo Check | How do we prevent someone from installing the Grapevine Demo (our standard installer both web and CD) multiple times as demo and getting multiple 14 day evaluation periods? 1. IF (DCGLOB and DCUSER1) or GVLF.LF already exist then leave existing user files and gvlf.lf alone, (don't install dcglob.dat,dcuser*.dat or gvlf.lf). Non-Demo user files and Non-Demo GVLF will still be legit. Demo files will still be demo. 2. IF neither (DCGLOB and DCUSER1) nor GVLF.LF exist then check registry for Demo installation key. If Demo Installation key already exists then install everything with an expired license. If demo Installation key does not already exist then this is a new install. Install everything including demo dcuser and dcglob and demo 14 day license. |
| Grapevine locks up when generating PDF form | When customer tries to generate a PDF form, GV locks up. --Verify customer can read/write/delete to C:\WINDOWS\TEMP\. If yes, then: --Try to generate a PDF g-screen. If they can, then: --Make sure Enable Printer Check in System Hardware Setup is set to "No". |
| Grapevine locks up when run FULL SCREEN | Any DOS app will probably lock up when run in full screen mode. Alternatively, DOS apps may not accept any keyboard input when run in full screen. In either case the solution is the same. Look for a file called "winio.sys" and DELETE IT!. |
| Grapevine NCC credit customer being prompted for User Name, User Pwd, etc | An NCC customer recently reinstalled Grapevine on a computer. When he pressed "S" to run credit, he was prompted for his CAM User Name, User Password, Member ID and Password. To run NCC credit through Grapevine, the customer MUST be running GVCREDIT.EXE ver. 4.3.8 or newer. If after installing GVCREDIT.EXE ver 4.3.8 they are prompted for the above information, just type something (ANYTHING; since he's an NCC customer, that info isn't passed to NCC) in the Member ID and Password fields, and try running credit again. |
| GRAPEVINE PDF FORMS TAKE A LONG TIME TO LAUNCH | Turn off printer check in GV system setup, Hardware Options, Printer. |
| Grapevine takes a long time to bring up forms menu | Grapevine is taking FOREVER to bring up the forms menu after pressing "I". Turns out if the printer check is turned ON and certain printers are setup in GV for that user, and the printer isn't hooked up, or a different printer is hooked up that Grapevine can take forever to bring up the forms menu. Go into Sys Setup and setup the printer correctly. Or if no printer attached make sure you turn OFF the printer check. |
| Grapvine will not uninstall | Every time you run the installer the "Modify, Repair, Remove" screen comes up, even though we already uninstalled Grapevine. Remove the following registry entry: MyComputer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\c6405d40-71f9-11d5af99-006094b62c46 Then re-install |
| GSP - Error 15 | FILE MISSING The license file could not be found. |
| GSP - Error 7 | CANNOT OPEN FILE Verify that the user has the correct permissions to the file and folder which contains the file. |
| GSP - Unable to Authorize this Program | DCCHECK.DLL writes a file in WINDOWS\TEMP with either an "Authorized" message or an error message. Start.exe is unable to read the file created by DCCHECK.DLL that would have indicated either an authorization or any other valid error message. Possible Reasons: 1. WinDir.exe missing or corrupt. 2. Old version of Start.exe (older then 4.31.24) 3. Cannot access their Windows\Temp folder. 4. Missing or corrupt versions of the following files: DCCHECK.DLL DCCRYPT.EXE MODIFYLF.EXE This is a network client and the network flag in the dcglob is still set to STAND ALONE. Also: Try resending Glob and users files. |
| GSP Error - Clock has been turned back! | System date has been changed. Set the correct system date. |
| GSP Error -- Error 7 | Error 7 means that the file cannot be accessed (usually rights). Verify rights or try the Mike Medina approach to resetting file securities. Cut the GVLF.LF file from Grapevin\Programs to the desktop and then cut it back. (Which should force it to inherit the permissions set on the Grapevin\Programs folder itself). |
| GSP invalid exp type | Reset the license file, and he got right in. All ok. |
| GSP Software Has Been Moved | TROUBLESHOOTING: The root cause for this problem is always the same. The server name stored in the license file doesn't match the server name in the Grapevine network drive. Just blindly issuing an unlock code is NOT A GOOD IDEA. Here's why, When we issue an unlock code, the server name in the network drive (or just the computer name if it is the server) is written to the license file as the server name. If that computer that you are running the unlock from had an incorrect network drive setup in the first place, then that incorrect value is now in the license file. SO: When troubleshooting a GSP issue like this 1. Have the customer read EXACTLY how the Grapevine network drive is labled. Make note of the server name. 2. Open up 'View License Properties' and have the customer read EXACTLY the Server UNC (which is the sever name stored in the license file. They won't match, but they need to. 3. Figure out what the Server UNC is supposed to be. This is usually pretty easy. What is the name of the sever? 4. Change the network drive of this client so the server name in the network drive is what you want to be stored in the license. 5. Issue an unlock code. The server name in the network drive will be written to the license file. 6. All clients must connect to the server WITH THAT SAME NAME! Can't use IP Address, can't use some fancy scmancy DNS thing. 7. If they cannot connect to the sever by that sever name use a LMHOST file. REMEMBER: You don't want to unlock blindly. Unlocking from a misconfigured client will just make things worse. |
| GSP UNABLE TO AUTHORIZE THIS PROGRAM | Their AVAST antivirus had deleted WINDIR.EXE (verified by looking at the AVAST AV logs) replaced WINDIR.EXE and Grapevine started fine. Told them it if it happens again to let us know. |
| GV freezes up when accessing Forms Menu | In "User Hardware/Printer" options, if "enable printer check" is set to yes, then when you press the letter I, GV will check if the attached printer is ready insted of brining up the forms menu. If there is no printer, it either gives an error message or freezes up. Check this setting, and if it is set to Yes, change it to No, and save. Then have the customer try to access forms. |
| GVStart.exe -- Start button grayed out | GVStart is the executable that starts Grapevine Remote Client. (our VPN sync tool). If the VPN connection is unavailable START will be greyed out. (disabled). Fix the connection problem first and START will be available again. |
| How come I can't see the VIEW AS NEW and RUN NEW buttons in CAM ? | Old versions of CAM don't display this in Windows VISTA. The new version of CAM will however. Needs to go to the website and update CAM to the latest ver. |
| how do I change my tax rate on this deal | Got to Alt-T. Use "end" when finished. |
| how do I change the make and model codes on an INFINITI F&I system? | Infiniti dealer uses AS/400 menu option X29. This allows you to change Make, Model, Colors, etc. of NON-INFINITI MAKES and MODELS Infiniti makes and models must be change by ISG. |
| How do I delete a duplicate stock number? | How do I delete an inventory record that is in inventory twice? Delete the stock number. Run INV FIXUP Delete the stock number again |
| how do I install a 2nd tray on an OKIC6000 | Printer Properties --> Device Options --> Number of Trays Increase the number of trays to 2 or however many stackable trays there are. |
| How do I install Grapevine on Win 2000 server in Terminal Services Mode? | Rather then install by inserting the CD and running setup, you need to go to Control Panel and choose "Add Program" follow the wizard and it will work fine. |
| how do I print a 262 for a SECOND trade in a deal? | there is a list box on the eF&I 262 form prompts for selecting either Trade 1 or Trade 2 |
| how do I work a deal where trade is greater then purchase AND tax credit is turned on? | A little different then we do where there is no trade credit. 1. Work the deal as a one pay with no trade. Make a note of how much sales tax is owed by looking at the G screen. call that X 2. Put the trade amount into F7 but don't press F12 yet. 3. Figure out your payoff amount. Payoff will equal (F7 - F12 ) + X (x= the amount of tax owed without a trade) 4. Press F12. |
| HOW DO WE BILL IN eF&I? | Per completed transaction either ROS or Retail or Lease Contract or App for Title (oregon) OR EQUIVALENT. THIS MEANS WE CHARGE A TRANSACTION FEE PER COMPLETED DEAL Contact salesman with billing questions!! |
| How does GSP work? | See the attached doc for an overview on how GSP works. |
| How is sales tax on a lease charged in different states? | Click the attachment button below for more info!! 1 - Rental Monthly Base Monthly Payment multiplied by the Tax Rate AK, AL, AZ, CA, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NM, NV, PA, RI, SC, TN, UT, WA, WI, WV, WY --------------------------------------------------------------------------------------- 2 - Upfront Agreed Agreed Value multiplied by the Tax Rate AR, IL, MD, MT, TX, VA, VT ---------------------------------------------------------------------------------------- 3 - Upfront Total Total of Base Monthly Payments multiplied by the Tax Rate IA, ME, NC, ND, NY, OH, OK, SC, SD ---------------------------------------------------------------------------------------- 4 - Upfront Total rolled into monthly payment Total of Base Monthly Payments multiplied by the Tax Rate Tax is calculated on the total base monthly lease payments, then this tax is added to adjusted cap. cost, and monthly payment amount is then recalculated. IA, ME, NY, OH, OK, SD ------------------------------------------------------------------------------------------ 5- Upfront Depreciation Depreciation mulplied by the Tax Rate NJ CO (Co is a special case, search for CO taxes) ---------------------------------------------------------------------------------------- 6- None No taxes due at lease signing or on a monthly basis. Taxes may need to be paid by leasee (person leasing the vehicle) at time of vehicle registration. It is not collected by the dealer or financing company. NH, OR |
| I ran a form download and now the last form on my menu is missing. | RESTART GRAPEVINE! After you receive a download you should always restart the program! In this specific case, the variable "Allowed Number Of Forms" only gets read when the program starts. So if I had, say, 30 forms on my menu. Then received a download w/ 31 forms. I'll still see 30 forms until I restart Grapevine and GV reads the new value for the "Allowed Number Of Forms". Until they restart the last form will be missing from the list! |
| Incompatible Version of the RPC Stub | This error occurs when they have a corrupt or bad version of OLEAUT32.DLL. This is a known problem with Install Shield and is not a Grapevine issue per se. Documentation on this error msg, and it's solution is available on the Intranet. Do a search. The solution involves getting a new OLEAUT32.DLL (which is OS specific) to the customer. The easiest way is to run the appropriate DCOM.EXE for the OS in question. Instructions can be found on the Intranet |
| Incompatible Version of the RPC Stub | This error occurrs when Install Shield loads. It is caused by having the wrong version of certain DLLs. See the attachment to this page for isntructions on fixing. |
| INCOMPLETE INVENTORY FILE - Autosoft import error | There cannot be any commas in your inventory file. (commas in recon is OK, but there cannot be any commas in main inventory file). Look at http://www.dataconsultants.com/html/autosoft_troubleshooting.htm for more info |
| Infiniti requires EMAIL to RDR a vehicle | If customer has no email the dealer is still required to enter something. No email = "***" |
| Infiniti Validity check , Correct the following fields, address | There were periods in the address. Removed those, and he got past the validity check. |
| insert LEGAL sized paper into TRAY whatever | Those e460DNs that Enterprise uses requires that add-on trays have the page size assigned to them from within the printer HWs interface itself. I attached the e460DN's usermanual to this record for reference. |
| Install only results in Modify, repair, remove, dialogue | Runs netsetup, and gets modify, repair, remove, every time. Tried to run client install from the CD, same thing. Deleted Guid hive from registry, under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\ GUID: c6405d40-71f9-11d5-af99-006094b62c4b, and that fixed the issue. |
| INSTALLING EF&I ON 64 BIT VISTA |
One problem is registering those 32 bit DLL and OCX files. HERE'S HOW YOU DO IT ON X64. Manually copy the sys files you wish to register to WINDOWS\SYSWOW64\ Register those files manually with WINDOWS\SYSWOW64\REGSVR32.EXE Don't use the regsvr32.exe in windows\system32\ Don't leave those sys files in Windows\system32 SINCE THAT DIR IS FOR 64 BIT FILES ONLY! TRY THIS LINK FOR MORE INFO: http://forums.techarena.in/showthread.php?t=804399 |
| INSTALLING EF&I ON 64 BIT VISTA | Working through it. One problem is registering those 32 bit DLL and OCX files. HERE'S HOW YOU DO IT ON X64. Manually copy the sys files you wish to register to WINDOWS\SYSWOW64\ Register those files manually with WINDOWS\SYSWOW64\REGSVR32.EXE Don't use the regsvr32.exe in windows\system32\ Don't leave those sys files in Windows\system32 SINCE THAT DIR IS FOR 64 BIT FILES ONLY! |
| INSURANCE TABLE HAS NOT BEEN SETUP | Non Critical Error on new deal start. User can press enter and continue, but it is annoying. This is because GV is looking for a LAHA table and can't find one. This can happen EVEN IF LAHA IS DISABLED! Solution: Turn LAHA OFF: (set Global Option 74 in newgen to "0" ) Change the default Insurance Type to #2 (set User Option 80 in newgen to "1") for some reason if that insurance type is set to "0" or other options you still get this msg. |
| Invalid address - Validate Tech Menu - Address ISG | Validate tech menu, Customer address. The address is 2123 w. Street. Took the period out after the w, and it fixed the issue. |
| Invalid command.com | Command.com either doesn't exist or isn't in the PATH. Check path and make sure that command.com is somewhere windows knows where to find it. |
| INVALID REQUEST - PAGE COULD NOT BE DISPLAYED | The latest version of CAM (specifically, the latest version of GVCREDIT.EXE, which is 4.2.08 at the time I'm writing this on Aug 31, 2009), will BREAK a CAM customer who hasn't been setup as a credit customer in CBC. In other words. before a customer gets this version of GVCREDIT.EXE they need to be setup as CAM customers in CBC. t doesn't matter if they have red flag or not, they just need to be setup |
| INVALID SOCIAL SECURITY NUMBER, MUST BE NUMERIC ONLY | Reinstalling CAM fixed the problem. |
| INVALID SUBSCRIBER NUMBER | CBC Account has probably been disabled due to lack of payment. Check with the gals up front. |
| Invalid Surname | Need to Update CAM Update DCSECCON.DLL Update GVCREDIT.EXE |
| INVENTORY SCREEN MESSED UP - NO BUTTONS ON TOOL BAR, ONLY A FEW FIELDS ON SCREEN | Running eF&I in GOOGLE CHROME. WE ONLY SUPPORT IE and FIREFOX! |
| J screen crashes in Windows 7 | Try setting HideDialog=1 and manually add the correct printer name in the JPrint.ini |
| Java throws an "unsupported class" error | Make sure the Java RTE is enabled in the Java Console, under the "Java" tab. |
| Keyboard keys not working | Hit the insert Key. If the cursor is only half the size it normally is, that indicates the insert key is on. Hit the insert key again and it will fix the problem. |
| Last line on 553 not printing. | Fax over printer setup sheet. There is a setting called Paperout override that makes the printer stop when it detects that it is out of paper. By going through the printer setup sheet it will set that correctly. |
| LEASE REBATE - How do you enter a lease rebate into a deal with nothing in ALT + D | We only put a lease rebate option in ALT+D for those states that couldn't use the following method, If rebate is reducing cap cost then enter it in as reduction If rebate is reducing drive off then don't do anything. (yet). Go to print our contract. On the contract there is a prompt for REBATES AND CASH CREDITS, enter the amount of the rebate into that prompt. Print the form. DONE. This method breaks if the rebate is covering drive off and the amount of the rebate exceeds the drive off amount. You can still get it to work. but you have to fudge the numbers in the deal to get the drive off amount to either be equal to or greater then the rebate amount, usually done by adding additional reduction. |
| License file is disappearing | Update to latest version and issue unlock code if necessary. If there are any VPN clients on the network make sure that all of those clients with local programs are all running the latest grapevine programs. (use GVRemote Client) Be sure that GVRemote Client is setup correctly! Be sure that they don't have an old GVLF.INI on their system somewhere. If they do DELETE IT! |
| Login Failed. Invalid IP address detected. Please contact your administrator. | This error occurs if the customer tries to log into CBC.com from a machine that has a different external IP address than the machine that the account was set up with. A big flaw with this is the fact that a computer can be assigned a dynamic IP from the user's ISP. When the IP changes, they are locked out of CBC.com. In this case, we have to broaden the scope of IP addresses allowed to access that particular customer's credit info. |
| MINNESOTA TAXES IN DCSTATES | On LEASE SETUP TAXES MUST BE SET TO "SUM OF PAYMENTS IN CAP (ME)" ! |
| MISSING CREDIT BUREAU FROM LIST OF CREDIT BUREAUS | In Cam.ini the list will read up to the last | : Examples: if you have Bureaus=Experian|Trans Union|Equifax You would only see Experian and Trans Union on the list if you have Bureaus = Experian|Trans Union You would only see Experian on the list You need that final | |
| Missing Inventory fields in Dealer Track Credit App Integration | Missing Fields in DT Credit App are: Year Make Model Trim Invoice He must manually add those fields to the app once the app's been submitted to the site. Here's probably whats happening, and it is probably by design and not a bug at all. (that doesn't mean it is a good design, though) When a dealer runs a credit app via our DT integration there are certain key fields that must be included in the deal. If any of these fields are missing then the deal is considered a 'spot-check'. That's DT's terminology not ours, so I don't know exactly what that means but I believe it means it considers the info for the purpose of running a credit report only and therefore contains no vehicle info. When a deal is a 'spot-check' vehicle information is not sent to the credit app! Those critical fields are, year / make / model / body style - if missing.... it becomes a spot check Typically it is body style that ends up being the missing field. |
| MISSING STOCK NUMBERS IN INVENTORY COMING FROM ADP | Any vehicle in ADP that has a balance less then $100.00 will be excluded from the data exported out of ADP. |
| mscomctl.ocx or one of its dependancies missing or not registered | RUNNING WEBUPDATE SHOULD FIX THIS ON THIS ONE COMPUTER (updates the local file MSCOMCTL.OCX) Additionally he could download and run www.dataconsultants.com/download.component/csetup.exe which will update / replace MSCOMCTL.OCX |
| Multiple Sales History deals with same stock number | This is fine. Some dealers like to recycle their Stock numbers. As a result you can store a deal into SH that has the same stock unmber as another deal. |
| My recon in Infinitnet F&I Changes after I've stored the deal to accounting! | Total Recon in F&I is equal to: Invoice from AS/400 - Dealer Cost from AS.400. After the deal has been sent to accounting the Dealer Cost is changed to $0.00. in AS/400. If the deal is subsequently recalled and the costs are updated then the total recon WILL BE ZERO'D OUT! (If Dlr Cost in AS/400 = 0 then Total Recon in F&I will be 0) SOLUTION: DON'T UPDATE VEHICLE COST IN AS/400 ON DEAL RECALL!!! Go into system setup --> Software Setup --> General User Items --> and change "1. Update Vehicle Total Cost on Deal Recall" to "YES" also change "2. Total Cost Update Option" to "PROMPT USER, DEFAULT NO". This way on deal recall the user will be prompted if they want to update their costs and the default will be "NO". |
| Needs to pull up a past credit report | Needs to pull up a credit report that was done before switching to MicroBilt. Sharper Lending only holds credit reports up to 90 days and then archives them. They can still be Un-Archived but you have to contact Sharper Lending and have them do that. Give the customer sharper lendings phone number (800-452-1174) and tell them they need to unarchive that customers report. They will need their 344/355 codes to do this. |
| Network drive created by Installer points to wrong folder. | Problem: Installed GV using NetSetup and netdrive points to wrong folder. (example C: instead of C:\Grapevin). Remember that the first share you click on under network neighborhood (network places) will be the network drive when the install is completed! (example: I browse to [\\Server] and see both a network share called "C:" and a network share called "Grapevin". Whichever share you go into first will be the one to which the network drive created by the installer points! |
| Network drive disconnects after an interval of inactivity | It is supposed to. Network drives disconnect after some interval of non-use. There are a few things you can do about it. 1. Click on the drive in windows explorer to wake it up 2. Change the time-out interval in the registry 3. Change the time-out interval from a command line (which changes it in the registry) 4. Turn off Autodisconnect MORE DETAILS.......... 1. Clicking on the network drive will wake it up. 2. You can try increasing the default time-out period to fix the network drive keeps disconnecting issue. To do this, you can make some changes in the system registry. At first, you need to access ‘Start’ menu of the system and in the ‘Run’ prompt, type in ‘regedit’. In the registry editor, you need to locate the HKEY_LOCAL_MACHINE folder. Then access the ‘lanmanserver’ under the SYSTEM folder. You can then click the ‘Autodisconnect’ value in right pane, click the autodisconnect value. Next step is to click the ‘Modify’ option in on the Edit menu. You can then click the ‘Hexadecimal’ option and type ‘ffffffff’ in Value data box. 3. It is possible to increase the default time-out period of the network drive using the command line. To do this, you need to type ‘cmd’ in the ‘Run’ prompt which will bring up the command prompt window. In the command prompt window, type ‘net config server /autodisconnect:number’. Here number is the number of minutes which you wish the server to wait for disconnecting. Then just press ‘Enter’ key to get changes saved. The maximum value can be up to 65535 minutes. 4. The final solution to fix the network drive keeps disconnecting issue is to turn off the auto-disconnecting feature for the Server service. To do this, you can use the command line itself. In the command type in ‘Net config server /autodisconnect:-1’. You need to then press ‘Enter’ key and can see the issue fixed. |
| Next payment date does not change after payment | Fix: TNT will not roll to the next payment due date unless a full payment has been made, even if it is just $.01. When a full payment is entered it will move to the next date. A principal only payment transaction will not advanced the next payment due date. The date is advanced to the next due date when all partial payments owed are paid in full. This does not necessarily include late charges owed. That is dependent on the user's entry of due late charges or not. |
| NO buttons on TERM POPUP in EF&I | If in IE8 turn on COMPATABILITY MODE for creditbureauconnection.com |
| No Print Screen in Windows 2000 | This DOS function does not exist in Windows 2000 and newer. (technically there is no DOS at all in 2000 and newer). There are however some workarounds. If Grapevine is not running in a window hit Alt - Enter Highlight the area you would like to copy with the mouse Right click on the Grapevine title bar. Go down edit, this will bring up a new menu to the right On the new menu select Copy Open Notepad or Wordpad in Windows Select Paste. OR Install GADWIN Print screen. This is an excellent freeware application that gives the user many print screen options, including printing from a DOS window. Search for it on the web or go to www.gadwin.com. |
| No Prompt For Stock Number | We just couldnt get their 5 new users to prompt for stock number on new deal. We had him reset users to defaults through system setup Utilities and then setup his individual settings, and save those as normal, and all is well. |
| No working deal menu -- Goes directly to deals | If number of working deals allowed in DCGLOB is less then 41 then NO menu will ever be displayed. Check to see if customer is perhaps using a DEMO dcglob file in which he number of allowed working deals is very low. (around 5). |
| Not prompting for stock # | Ask for Stock number on new deal this setting is linked to System Setup --> General User Items --> "Load Vehicle information from Inventory". User had set this not No, changed it to Yes, and he is up and running. |
| NTVDM error and GV closes | Find KBB2707511 and remove it. Also set it so it doesnt download again. |
| NTVDM Errors when going to A,B,C,D, screens | Check memory tab on shortcut properties. EMS memory and XMS memory need to be set to NONE. This is set automatically by the install and should only be a problem with those folks who create shortcuts to start manually. |
| ODD DAYS RESERVE | How Do I Calculate Odd Days Reserve? RESERVE CALC = Standard ODD DAYS INTEREST = ON Odd Days Reserve = SPLIT (Finance Charge at Sell Rate + additional odd days interest) - (Finance Charge at Buy Rate + additional odd days Interest) Odd Days Reserve = To DEALER (Finance Charge at Sell Rate + additional odd days interest) - Finance Charge at Buy Rate (NO additional Interest) Odd Days Interest = TO BANK Finance Charge at Sell Rate - Finance Charge at Buy Rate (exactly the same reserve as if there had been no odd days interest at all) |
| OFAC hit found | I gave him the 800 number. 1-800-540-6322 |
| OFAC hit found | I gave him the 800 number. 1-800-540-6322 |
| OKI C600N Error "Service Call 122 fatal Error" | According to Okidata this error is thrown if the PSU Fan is going out. |
| OKI C600N Error "Service Call 122 fatal Error" | According to Okidata this error is thrown if the PSU Fan is going out. |
| Oki printing in NLQ mode | Wrong printer setup in GV, OR change printer off of the appropriate setting then change it back. Be sure to store user hardware setups. |
| Opening deal says that a stock number does not exist when it clearly does | This can happen if there are multiple dealer names, with multiple lots. If a dealer at store 1 starts a deal and adds a vehicle from lot 2 (or vice versa), a mismatch occurs and a error is generated. Have them either select the apporpriate dealer name, or move the inventory into the correct lot. |
| Out of Environment Space | This can occur on Windows 2000 systems. This may cause the UserID and other values in the Autoexec.nt file to not load. Try increasing the initial Environment space by editing the AUTOEXEC.NT file. add or modify the following line. SHELL=command.com /e:2048 If this line already exists but with a lower number try increasing that number. In the above example the Environment Space has been increased to 2 MB. |
| Paper Tray Empty - When printing eF&I Form | There is probably an old print job in the print que, that was supposed to go to the multipurpose tray. Until that job is cleared, (by putting some paper into the multipurpose tray and pressing the online button, OR by pressing and holding down the CANCEL button for 3 seconds). NO OTHER PRINT JOBS WILL GO THROUGH |
| PART OF FORM IS MISSING - TOP OF FORM IS MISSING | Top or the bottom of my form is missing CHECK MEDIA SIZE ALSO Make sure you are using a PCL printer driver rather then a PS (Post Script) driver. We had a customer using a Oki C6000 with the post script driver installed and her long forms were consistently clipped short. |
| Payoff greater then trade on a consignment deal | Set F1 to zero, set F7 to the amount the consignment sold for, and set F8 to the amount the consigner owes on the vehicle. The difference will roll into the F12 |
| Payoff greater then trade on a consignment deal | Set F1 to zero, set F7 to the amount the consignment sold for, and set F8 to the amount the consigner owes on the vehicle. The difference will roll into the F12 |
| Phone Number Error | Bad Init string in DCCOMM. Get rid of string. |
| Please check the printer the Sel/Power Light should be on! | Check printer Address. If set to 958 try 890 and visa versa. If all esle fails, turn Printer Check off. |
| PRINT ENTIRE DOCUMENT button not working. only prints first page | There is a bug in CBCs code where on a JOINT REPORT, the PRINT ENTIRE DOCUMENT button only prints the first page. Solution: CBC needs to fix it. Notified them that it is a problem. OR User can click on FILE and PRINT. (bypassing the button). |
| PRINTER PRINTS GIBBERISH, NONSENSE, NOT IN ENGLISH | Check emulation on printer. Check printer driver. Check windows test page and printing from command line (if printing from command line doesn't work neither will dos printing in GV). If nothing else works find out if they are using a docking station. Docking stations use a port conversion that can 'get confused'. If YES then undock, reboot, reconfigure port directly on laptop and get that printing. Then redock. |
| Printing going to the wrong USB printer after network redirect | Printing was going to a Brother laser instead of their Oki321. There was only one USB logic port for the two printers. I think the printer reidrection assigned to the Brother because there was only the one logic port. So I had her physically swap the Oki and Brother USB connections and then the second logic port appeared. Once the Oki had its own port I deleted the old LPT2 redirect and then established the redirect again. It now works fine. |
| Printing slow from Grapevine only | Checked all his printer settings, still printing slow from Grapevine only. (Printer defaults to Print Quality of UTL when powered on, but when Grapevine prints it goes to NLQ. Printing from Windows the Print Quality stays UTL) Rebooted compuer, it prints correctly now. |
| Printing slow from Grapevine only | Checked all his printer settings, still printing slow from Grapevine only. (Printer defaults to Print Quality of UTL when powered on, but when Grapevine prints it goes to NLQ. Printing from Windows the Print Quality stays UTL) Rebooted compuer, it prints correctly now. |
| Program has been moved, server name changed | After Softkey has unlocked the Grapevine License file the Grapevine Server computer name was changed. Softkey is designed to NOT allow Grapevine to run in such a scenario. Either change the computer name back to it's original name. (can be found by running modify license and "View License Properties", or re-unlock license and reset the NET ID. NOTE: Resetting the NetID works much better with the latest version of Softkey. |
| R.O.S. - Report of Sale - ROS | How does a CA Report of Sale Work. This is a two page document. Both pages are preprinted by the DMV and CANNOT be printed on plain paper. Each page is divided into two sections, a top and a bottom. So there are a total of 4 sections of this form that go different places. 1st Page The top part of the first page is given to the purchaser of the vehicle. They need to mail this portion into the DMV themselve4s. The bottom part of the first page goes on the vehicle. 2nd Page The top part of the second page is the seller record. This is kept by the seller of the vehicle The bottom part of the second page must be sent by the seller of the vehicle to DMV within 5 days. eF&I prints the word COPY at the top of the 2nd page. Technically this is WRONG since it is the 2nd page of an original, BUT since this part is kept by the dealer anyway it works even though incorrect. |
| R.O.S. - ROS - Report of Sale | How does a CA Report of Sale Work. This is a two page document. Both pages are preprinted by the DMV and CANNOT be printed on plain paper. Each page is divided into two sections, a top and a bottom. So there are a total of 4 sections of this form that go different places. 1st Page The top part of the first page is given to the purchaser of the vehicle. They need to mail this portion into the DMV themselve4s. The bottom part of the first page goes on the vehicle. 2nd Page The top part of the second page is the seller record. This is kept by the seller of the vehicle The bottom part of the second page must be sent by the seller of the vehicle to DMV within 5 days. eF&I prints the word COPY at the top of the 2nd page. Technically this is WRONG since it is the 2nd page of an original, BUT since this part is kept by the dealer anyway it works even though incorrect. |
| RDR - PRINCIPLE DRIVER prompt isn't coming up | Vehicle was marked as USED. IF VEHICLE IS USED THEN THE PROMPT FOR PRINCIPLE DRIVER , REGISTERED OWNER IS BYPASSED. CHECK THE NEW / USED Field on the "B" screen. Make sure that it is set to the correct value. |
| RDR - PRINCIPLE DRIVER prompt isn't coming up | Vehicle was marked as USED. IF VEHICLE IS USED THEN THE PROMPT FOR PRINCIPLE DRIVER , REGISTERED OWNER IS BYPASSED. CHECK THE NEW / USED Field on the "B" screen. Make sure that it is set to the correct value. |
| Recall deal menu not coming up -- goes directly to list of deals | If number of deals allowed in DCGLOB file is less then 41 then no menu will be displayed. If you don't know what is going on then the customer probably is still using a DEMO dcglob file. (the number of allowed deals is around 10). |
| Recalling deal form prospecting | Index not matching. Recalls 1 customer but gets another customers info. That was the orig. issue but it seemed to fix itself. Told him to call back if it happens again and we can run ProSquish. |
| Recalling deal form prospecting | Index not matching. Recalls 1 customer but gets another customers info. That was the orig. issue but it seemed to fix itself. Told him to call back if it happens again and we can run ProSquish. |
| Recon amount different in AS/400 vs. Grapevine | He got a error message stating there were "unpopulated ros". The recon amount change has not yet populated from AS/400 to GV. I explained that this is nothing we can control, but refered him to ISG. |
| Reconditioning not showing up when printing inventory unt | put in reconditioning and only 2 of the 3 showed up. we had to erase a bunch of epty dates on reconditioning to make it work correctly |
| Red flag - Invalid Request | Customer is getting "invailed request" trying to run a credit report after redflag cam update. This problem is due to that fact the customer is not setup properly on our end. HAVE SOMEONE REVIEW THEIR ACCOUNT SETUP. |
| Reset a locked up EPad | If epad locks up you can reset the epad by running... C:\Program Files\IntegriSign Desktop\Desktop\PenTest.exe |
| Run Time Error 13, Type Mismatch. LAUNCHING DEALERTRACK INTERFACE | Error starting Dealer Track Run Time Error 13, Type Mismatch. Solution: Delete the CONFIG.DAT in their F&IDATA (or FIDATAZ) folder and relaunch the DT interface. They'll have to re-enter their dealer track ID number (which is stored in the CONFIG.DAT, but that isn't the end of the world.). |
| Run Time Error -2146697208 | Check for Internet Connection. If still doesn't work verify that under IE TOOLS--> INTERNET OPTIONS --> CONNECTIONS that "NEVER DIAL MY DEFAULT CONNECTION" is selected. |
| Run time Error 5 - WINDOWS PDF G Screen | He is running 4.42.18, but his GScreen.exe is 1.0.0.10 and it should be 1.0.0.12...Making sure both computers are out of GV, had him do another webupdate. It now updated his Gscreen.exe to 1.0.0.12 and he didnt immediately get the error 5...so He is going to keep an eye on it. |
| Running grapevine under cmd.exe | Subject: running grapevine under cmd.exe > Change your Startup Icon properties to include the following lines... Program line = C:\windows\system32\cmd.exe /C "C:\grapevine\programs\start.exe" That last bit needs to be where Grapevine is running from. (C:\Grapevin\programs\start.exe --- G:\Programs\start.exe, etc.) Working line = Where grapevine is running from. (C:\Grapevin\Programs) for example. |
| Runtime error 13 Type Mismatch | Error starting Dealer Track Run Time Error 13, Type Mismatch. Solution: Delete the CONFIG.DAT in their F&IDATA (or FIDATAZ) folder and relaunch the DT interface. They'll have to re-enter their dealer track ID number (which is stored in the CONFIG.DAT, but that isn't the end of the world.). |
| runtime error 13 when transferring data to Dealer track | Rename Config.dat on I:\FIDATAZ relaunch GV, and put the DT ID number back in and save. |
| Runtime error 9 subscript out of range | Happens on loading windows G screen. REVIEW.EXE and GSCREEN.EXE are out of sync. UPDATE! |
| RUN-TIME ERROR 9. After hitting Ctrl F1 Dealer Track Interface Won't Launch | Couldnt run a windows G screen either, Their GV was running in Windows 95 compatability mode, turned that off, and they are working fine now. Turn off Windows 95 compatability by editing the Startup Shortcut, goto the compatability tab, uncheck "Use Compatability Mode". |
| Sales History not showing half deals | Gross Book report not reporting half-deals. (deals with more then one sales person assigned) Salespersons report will report 1/2 deals. |
| Sales Tax Trade in Credit not working in New York | Due to the way New York calculates sales tax it is necessary to setup a lease in New York as Follows: Alt -T -- Trade tax cred = Yes Alt - T -- Sales Tax Calcs are in Drive Off Alt -- D Trade Equity in Reduction This will work every time. |
| Same form prints when selecting different forms | When selecting a certain form, a different form than what was selected prints. This happens when trying to print a final print, as well as a form preview. Also happens when trying to print a g-screen. This was a big red flag, because the g-screen isn't a static form; it's generated from within each deal. Clearing browser cache does not work. RESTART PRINTER! Seemed to be a glitch in the printer, in this case. |
| Save Application Failed | GOOGLE TOOLBAR There is an issue with submitting applications when the Google toolbar is installed. The toolbar is trying to populate date that shouldn't be on the application, causing a "Save Application Failed" error message. To fix this issue the "Autofill Option" must be turned off. To do this follow the instructions below: 1. Click 'Options' in the Google toolbar menu. 2. Uncheck "Autofill Button" under Accessories 3. Click "Apply". |
| saving letters as .let file | If windows is set to hide file extensions of known file types it is easy to save the file as *.let.txt, with the .txt being hidden. Either edit and save the file in DOS editor, or make sure that file extensions or known file types aren't being hidden. (In folder options) |
| Server name cannot be converted to an IP address. | DT Integration error Server name cannot be converted to an IP address. Unable to contact dataconsultants.com to check account status. DealerTrack Interface MUST checkin with dataconsultants.com THE FIRST TIME it is launched per day. If unable to connect to dataconsultants they will see this msg. Could be their internet connection Could be the dataconsultants.com is unavailable. OR Could be that this computer cannot setup a SSl connection with dataconsultants.com. We've had customers who don't have the CERTIFICATE AUTHORITY called GEOTRUST installed and as a result cannot open up an SSl conenction. Running windows update should take care of that. Because microsoft updates CA's routinely, and GEOTRUST has been a CA since April 2010 So, try opening up https://www.dataconsultants.com in their browser. If they get a SSL connection error then this is probably the problem. Try running windows update OR goto http://www.geotrust.com/resources/root_certificates/certificates/GeoTrust_Global_CA.cer If this displays random looking text in your browser, then save page as, change the extension to .cer , and save the file as somefilename.cer Once you have saved it you can import it into Windows stored certificate stash. Simplest way is just to double click the thing and then click on the INSTALL CERTIFICATE button. |
| SH deals show up in SH Report Generator, but don't appear in regular SH reports. | The missing deals have probably been unwound. Unwound SH deals do not show up in regular SH reports. They do however show up in Report Generator. |
| SIGNATURE PAD - EPAD LIGHTS UP BUT NO TEXT IS DISPLAYED | Try clearing your web cache. Worked for me. |
| Some of my Trucks don't pull over a weight fee on VIN explosion. | Yet Another California FUBAR. VINS only encode for Gross Vehicle Weight. In California: If a Vehicle weight > 10,000 lbs then weight fee is based on GROSS VEHICLE WEIGHT If a Vehicle weight < 10,000 lbs then weight fee is based on UNLADEN VEHICLE WEIGHT. Because the VIN ONLY ENCODES the Gross Vehicle weight you cannot rely on VIN explosion for weight fees for Trucks < 10,000 lbs (which is most trucks). WE HAVE MODIFIED EF&I SUCH THAT TRUCKS < 10,000 lbs WILL NOT PULL OVER ANY WEIGHT FEE BECAUSE IT WOULD ALWAYS BE INCORRECT. SOLUTION: Key in the weight fee manually when entering in INVENTORY. |
| Sort Error 118 at Line 4210 when running a Sales History Report. | Happens in old version of the s/w when only one record exists when sorting a report. Problem was address in version 4.36.37. |
| Sorting Inventory Report by Select Code not Working | In this case the dealer had select code names that where identical to other fields in Grapevine. (for example had a select code called "Vehicle Type") Since this field already exists in Grapevine it was messing up the selection criteria. Current solution: Rename select code to a name which is not taken by a preexisting field name. |
| Station Cannot Get Access - in Dealer Track eMenu | Users of Dealer Track eMenu have a web-control installed that accesses Grapevine deals and modifies working deals on the fly. To do so the web control MUST KNOW WHAT THE USERID on that system is!!! If the user is an INFINITI user then we have a problem. Since Infiniti users do not have their USERID setup as a system variable or in the AUTOEXEC.NT, we have to prompt the user for the USERID. On installation of eMenu the user is prompted for the USERID but frequently people skip this step. SO THERE IS A WAY TO ENTER THE USERID IN AFTER THAT FACE DURING RUN-TIME. Hold down the SHIFT key and then click on the "RECALCULATE DMS" button in the dealertrack web site. Continue to hold down the SHIFT key until you get a prompt for the F&I Programs directory, and then the USERID. It could be a couple of screens after pressing that button so KEEP ON HOLDING IT DOWN! See the attached doc for more detail |
| Stop this software has been moved | This can happen if a customer is mapping their network drive directly to an IP address rather then a NETBIOS name. Grapevine Software Protection is designed that if the computer being connected to doesn't match the server name stored in the license file it returns this error msg. SOLUTION: Connect to a NETBIOS Name (computer name) rather then an IP address. In this case there was a router between the client and the server. Routers WILL NOT transmit NETBIOS name information. The way around this is to use a LMHOST file. A LMHOST file associates a given NETBIOS name with an IP address. Setup a LMHOST file as follows: On the Client create a text file. Type in: IP ADDRESS COMPUTER NAME#PRE Where the IP Address is the IP Address of the server. The Computer name is the name of the server (make sure you spell it correctly!) and #PRE tells the computer to load this association at boot time. Save the file. (name doesn't matter). Bring up the properties of TCP/IP in Network Connections. Goto Advanced and the WINS tab. Place a check mark in the check box for "Enable NETBIOS name resolution". Click on the button labled "Import LMHOSTS". Browse to the text file you created and click OK. Reboot the machine. Map the network drive to the computer name from a dos prompt (net use G: \\computer name\share name). (or you can wait up to an hour for the computer to show up in network neighborhood). Also run "net use /persistent:yes" to make sure it keeps the netdrive when rebooting. You can check NETBIOS names by running "nbtstat -c" from a command line. If the name association is there it will be listed. I'll also post a description on how to set this up on both the internal web site as well as the Epicor knowledge base. |
| Stops printing half way through form | He had one of the paper-guide assemblies removed (the one with the clear plastic ruler). I think the reason he had it pulled out is that he had the printhead set too close. I had him put the assembly back in and set the printhead all the way back and then it printed with no problems. |
| Summary: Error 75 at line 1000 in module INFOAB | Notes: This happens if the current Windows login does not have full access to C:\WINDOWS\Temp. Since Grapevine writes/deletes a good deal to C:\WINDOWS\Temp, the current login MUST have full access to it. |
| Tables (or other pages) look disjointed in Internet Explorer | This can happen in IE if either the zoom level, or text size are set incorrectly. The only safe values are 100% zoom level and medium text size. |
| Tax detail Pop-up not displaying all fields | Solution: Check the user's default State. (CA, NV etc.) This can only be changed and modified FROM the setup utility!!! Check w/ girls, or Greg or Frank. |
| The Application requires an Earlier version of Java. Do you want to continue? | This computer probably has a custom OEM version of JAVA installed, rather then the standard JAVA by SUN MICROSYSTEMS. Solution: Uninstall all versions of JAVA on that machine! Go to JAVA.COM and install a real version of JAVA. |
| The GAP $ amount is being included in my selling pice on the 262 and it shouldn't be. | Go into your AMO maint file and set the "Lic." field for this AMO to "NO". It will then not include the GAP amount in the 262 total selling price. |
| THE PARAMETER IS INCORRECT | This error msg can be returned if the Internet Explorer defaults are misconfigured, specifically under Advanced options look for "Use HTTP 1.1" it MUST be enabled to work properly. Easiest fix would be to simply restore all IE defaults. |
| This station can not get access | The msg This Station cannot get access", means that no user file can be found for the USERID set on this system. This can also mean that the USERID is not set. (Equal to null) Possible causes: USERID is not Set USERID is not set to a correct value. USERID is set correctly but they don't have a user file that corresponds with that USERID. Possible Solutions: Check the USERID. If it is set correctly then you have a glob / user file problem. Check and resend glob and user files. |
| THIS STATION CANNOT GET ACCESS - Running Modify License | Modify License uses the same process to find the license file that DCZIP uses to extract a transfer. (see attachment below) Process: Find the USERID for this user Look in Global Environment Variables Look in DCZIP.INI Look in Autoexec.nt (bat) Find the DCGLOB and DCUSER file for this user. Look in the Registry for a Grapevine Path (Hkey/Local Machine/DataConsultants/InstallInfo/GrapevinePath). * This path should always point to the GRAPEVIN folder on the server. Open the Glob file. Fins the User file that goes with that USREID Open the User File for that User. Look in Path 1 for the license file. TROUBLESHOOTING: STATION UNABLE TO GET ACCESS probably means that their reg key does not point to the Grapevin folder on the server. (which probably means they didn't run the installer properly). EDIT THE KEY |
| This Station Cannot Get Access - Starting Grapevine | Most likely due to an invalid or non-existent Userid in the AUTOEXEC.BAT/ AUTOEXEC.NT. |
| This station cannot get access when running Modify License | He needs an unlock code because he reinstalled a client and is getting GSP - Exceeding number of allowed users He keeps getting "This station cannot get access" when trying to go into Modify License. I verified that the userid and everything was correct. I had him change HKEY_LOCAL_MACHINE \ SOFTWARE \ Data Consultants \ Grapevine \ InstallInfo \ GrapevinePath \ to G:\Grapevin\Program2\ and that allowed him to get in. Gave him an unlock code. All good now. |
| THIS STATION CANNOT GET ACCESS while running WEBUPDATE installer. | WEBUPDATE uses a DCZIP file to extract and install. If no USERID exists on that station or it cannot be found then expect this message. If USERID is incorrect then the results may be unpredictable. There may be a problem with stand alone Grapevine installations where the user id is not set! Such a configuration is valid!. Since no USERID exists DCZIP may fail to extract. If you share the local Grapevin folder it will work. Workaround: Install on a station with a valid USERID! |
| Total sale price is doubled on Law 553. | It shows up just fine on the G screen though. I had him remove his doc fee and then enter it back in. Reprinted the form and it printed out just fine. The deal is messed up somehow and by making it recalc itself fixes this issue. |
| Trade worth more than the purchase, updside down deal | See attached document under Support Docs\Doin deals\Trade>Purchase This will walk you through the steps to get this to work in GV |
| Trouble running windows credit | Parity was set to none should be set to even. Changed parity and made sure 7,e,1 was set |
| TRUSTED SITES ERROR MSG | IE Error msg loggin into creditbureauconnection.com http://creditbureauconnection.com is trying to access your trusted site https://creditbureauconnection.com This is because https://www.creditbureauconnection.com is in your IE trusted sites. http://www.creditbureauconnection.com is not. When the http:// tries to open the https:// site (which IE considers a different web site) the user is presented with this dialog. The best solution is not to use IE. IE is so terribly broken that only those who don't know better use it. (for example, IE cannot reliably create an SSL connection. spoofing an SSL cert w/ IE is trivially easy). If that isn't an option then edit your trusted sites zone. UNCHECK the button that says "Require server verification for all sites in this zone (https)". AND THEN add http://www.creditbureauconnection.com (not https) to your trusted sites. That will do it. |
| Unable to Authorize this Program | GSP will return this message if for some reason it cannot read the response file from DCCHECK.DLL which says whether or not the program is authorized. Reasons why this may happen: This is a network client and the network flag in the dcglob is still set to STAND ALONE. |
| Unable to determine street name | When he went to run an Experian report he received an error message: "Unable to determine street name". He was tring to enter in: 163237 East Road St. Fisherman Frank happend to be at my desk and mention that he needs to put in "163237 Main Street" so he did and it worked. The problem is that the bureau see it "Road" as being the name and "East" throws it off. |
| Unable to determine street name | Solution:::Any street name that has an abbreviation for a direction, i.e. E, W, N, S you should put quotes around the street name. Could possibly even be NW, NE, SW, SE. |
| Unable to Display Page - ASP Error | Customer had an "&" in the street address. "&"s cause CAM to fail. Remove the ampersand and try again. |
| Unable to Find Products | Check for missing DCSECCON.DLL If that doesn't do it try reinstalling the XML Parser. |
| unable to install printer. another printer or printer share with this name already exists |
When attempting to install a printer in Windows, I was greeted with an error that said “Unable to install printer. Another printer or printers share with this name already exists. please use another name for the printer.” I receive this error despite the fact that there was no other printer using the name I specified. For me, this message appeared because somewhere in the Windows Registry was a reference to that printer name. I had to remove the registry entry using these steps. 1. Select Start, type regedit, then press Enter. 2. Navigate to the following location: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Printers 3. Look for the registry key that has the value of the printer name you were trying to use. Right-click the key, then Delete it. 4. Close the Registry Editor. 5. Select Start, type services.msc, then press Enter. 6. Stop and restart the Print Spooler. Now attempt to add the printer again. You should be able to use the name you desired without the error message appearing. |
| Unable to locate class core_popup_changepwd error in eF&I | This is because ERAC is no longer going to use the normal log on, instead they should be going through enterprise.dataconsultants.com. |
| Unable to Locate Temporary Folder | This error almost always occurs because of a bad path. Check User Paths. If those are correct check for user rights in the server's F&IDATA directory and the local Windows\Temp directory. If paths are OK then follow the below steps. If any of these steps fail that error will result. 1. START.EXE looks for WINDIR.EXE in the same directory and executes it. 2. WINDIR.EXE writes a file called "Path[user number].tmp" out to the F&IDATA directory on the server. If the user doesn't have user rights to write a file out to F&IDATA direcotory the error will occur. 3. This file contains the path to the windows directory. Append "Temp" to the end of that path and you have the location of their TEMP folder. If the user doesn't have rights to write a file in that directory the error will occur. This error message was replaced by DC-ACCESS messages in GV ver 4.35.21. See DC-ACCESS for more information. |
| UNABLE TO LOCATE THE FOLLOWING PATHS... | Check your paths! This message is displayed during start if the actual network drive doesn't match the path stipulated by the dcuser file. Example: My DCUser file has a path of G:\GRAPEVIN\PROGRAMS to find the Programs folder, however by opening up "My Computer" and browsing to the Programs folder we confirm that the actual path is G:\PROGRAMS. When Grapevine starts it will look for the glob and user files in the path specified by the PIF (icon) on the desktop. It will read in the user file paths and since those paths don't exist on this computer the error will occur. SOLUTION: Have the user open up their network drive, (G, for example). Have them read off some of the folder names. Verify that they are mapped to where they are supposed to be! If not, disconnect the network drive and remap appropriately. An easy way to do that is check how a working network client is mapped and duplicate it on this machine. (Stored to Answer Book) |
| 'Unable to open ACExport.asc' during Autosoft export to accounting | Error in Mel's autosoft demo. Path$(37) in Glob must point to MTDASCII directory. Changed to user 80 that had correct path (he had some users setup to demo FOX interface) & worked. |
| Unable to print batch in deal jacket | Customer reported that he was getting message "you do not have access to this functionality" when trying to print Batch from deal jacket. signed in as an admin and set "recall forms" to "Yes". and now hes able to print batch's in deal jacket. |
| unable to process request number of attempts | error message: unable to process request number of attempt This is because of Equifax being down...all the request started to stack up with e-Credit customers. Greg talked to Frank about it and then he called back Tony with Manfredi CJD 718-667-8989 |
| UNABLE TO PUT TRANSPORT FEE INTO GAP | Enterprise Only!!! Enterprise dealers have an additional Flag in their AMO setup called "TRANSPORT FEE" If an AMO is setup as Transport Fee then that AMO MAY NOT EVER be setup in the GAP line of the "Y" screen. |
| UNABLE TO PUT TRANSPORT FEE INTO GAP | Enterprise Only!!! Enterprise dealers have an additional Flag in their AMO setup called "TRANSPORT FEE" If an AMO is setup as Transport Fee then that AMO MAY NOT EVER be setup in the GAP line of the "Y" screen. |
| Unable to read required argument | They were running Vista or Win7 and had 95 combatibility on,,,turned it off, and restarted GV all is good. |
| Unable to save deal | eF&I User unable to save deal. In this particular case in FUNCTION ACCESS the option for REQUIRE EMAIL was set to YES. As a result they couldn't save a deal w/out an email. When they tried to run a credit report they got a msg box "INVALID EMAIL" but when trying to save deal there was no msg, just no save. |
| UNABLE TO SAVE REQUEST - IE7 Error message: Unable to save request when saving deal | On Applicant Screen: There must be something in the first name field. There must be something in the last name field. |
| Unable to send login details to your email account | PROBABLY NO EMAIL ACCONT HAS BEEN STORED FOR THIS USER. Occurs when user tries to resend password. |
| Unable to standardize address | Message returned running an Experian report. Either bad address formatting or invalid address.! Look out for PO boxes. Don't use periods! |
| Unable to standardize address | PO box with punctuation is not allowed. (can't do P.O.) |
| Unable to store deal to sales history w/out sales person ID | Enterprise requires everyone who is in the deal being recapped, (sales person, F&I manager etc) to have a license# or SS# in the sales person file. |
| Unable to type anything in text fields in eF&I, Internet Explorer Hangs, and then crashes | Install Java / Update Java |
| Updating Enteprise Show System | When sending an update to an Enteprise Show System please check for and if necessary create a custom DCZIP.INI file in their data directory on N: The file should read: [SETTINGS] DCGLOB=C:\GRAPEVIN\PROGRAMS\ DCUSER=C:\GRAPEVIN\PROGRAMS\ USERID=80 Yoda will include this file in their transfers. If this file doesn't exist they'll get the standard Enterprise DCZIP.INI which extracts stuff to the N: drive. |
| upgrade CD was bad | Tried in two different machines neither one worked. Determined it was a bad cd. resend., This and that and so on. Administrator adds a couple of things |
| User # X is already in use | User probably didn't log out of Grapevine correctly leaving a lock file on the server. Either reboot the server or use NetWatcher or similar utility to remove connections to that user. Should work OK after that. |
| USER doesn't have Quick Credit App, Quick Score Disclosure, or Quick Adverse Action | As of 10/13/09 the setup for this isn't as clear as it could be. In User Privs "Forms Menu" and "Recall Forms" and "Adverse Action" must be enable before enabling "Quick Adverse Action Letter" will do anything. "Forms Menu" and "Recall Forms" must be enabled before Quick Credit Score Disclosure will show up. |
| Using PrintScreen Key to send jobs directly to printer | Wants to be able to print from grapevine by using the printscreen key on his keyboard. This can be done with some difficulty, but this is a funtion of Windows and not Grapevine and Windows has not oficially supported this since Windows 98. Can be done (sometimes) on XP. Here's how to set it up. Make sure that the PrintScreen and ALTPrintScreen keys are NOT checked in the Grapevine shortcut properties on the MISC tab. Make sure that in Device Manager, under LPT port options that "Use any Interrupt Assigned to this Port" is checked and that Legacy Plug and Play is enabled on the same screen. User MUST have a parallel port port on the computer and the printer must be hooked up to this parralel port. (possibly a net use redirect to LPT1 could work). With that setup that way the Grapevine user SHOULD be able to send jobs to printer with the printscreen key AS LONG AS the Grapevine window is the active window when they press the printscreen key. Would probably also work if Grapevine is running in full screen mode. |
| Virtual Device Driver Error Message in 16-Bit MS-DOS Subsystem Q254914 | SYMPTOMS After you install some programs, one of the following error messages may appear when you attempt to run 16-bit programs: 16 bit MS-DOS Subsystem drive:\program path XXXX. An installable Virtual Device Driver failed DLL initialization. Choose 'Close' to terminate the application. -or- 16 bit MS-DOS Subsystem drive:\program path SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers. VDD. Virtual Device Driver format in the registry is invalid. Choose 'Close' to terminate the application. In some cases, clicking Ignore allows the program to run properly, but the error message continues to be displayed when you start 16-bit programs. CAUSE This behavior can occur if the following registry value has become corrupted: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\VDD This issue may occur after you install a 16-bit program, or a program that uses a 16-bit installation program, that is not Windows 2000 compliant. RESOLUTION WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD). Start Registry Editor (Regedt32.exe). Locate and click the following value: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers\VDD On the Edit menu, click Delete. On the Edit menu, click Add Value. Type VDD in the Value Name box, click REG_MULTI_SZ for the Data Type, and then click OK. The Multi-String editor appears. Leave this entry blank and click OK. Quit Registry Editor. STATUS Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. MORE INFORMATION These error messages can also occur in Microsoft Windows NT 4.0 if this key is manually deleted for testing purposes. |
| Virtual device driver format is the registry is invaild | Virtual device driver format is the registry is invaild System\CurrentControlSet\Control\VirtualDeviceDriver This might occur after uninstalling Adaware or other software The solution is: Start Registry Editor (Regedt32.exe). Locate and click the following value: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers On the Edit menu, click Delete. On the Edit menu, click Add Value. Type VDD in the Value Name box, click REG_MULTI_SZ for the Data Type, and then click OK. The Multi-String editor appears. Leave this entry blank and click OK. Quit Registry Editor. |
| Virtual device driver format is the registry is invaild | Virtual device driver format is the registry is invaild System\CurrentControlSet\Control\VirtualDeviceDriver This might occur after uninstalling Adaware or other software The solution is: Start Registry Editor (Regedt32.exe). Locate and click the following value: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\VirtualDeviceDrivers On the Edit menu, click Delete. On the Edit menu, click Add Value. Type VDD in the Value Name box, click REG_MULTI_SZ for the Data Type, and then click OK. The Multi-String editor appears. Leave this entry blank and click OK. Quit Registry Editor. |
| VISTA WINDOWS PRINTING - Wrong default printer properties?? | It Appears that when you use the windows print option in Grapevine, that it is important that the printer you are trying to print be the windows default printer. In this case a SAMSUNG was the default windows printer. When he chose "W" in GV to print a form the print dialog listed the OKIDATA as the printer to print to but everything else in that dialog (printer type, port number, collation options, etc) where properties of the Samsung. WHen he tried to print nothing would happen. He'd have to Re-select OKIDATA from the drop down printe list. which would refresh those printer properties. Our solution was to make the Okidata the default windows printer. Seemed to work OK after we did that. |
| Wants Codes for Credit Smarts | Faxed over the Credit Smarts doc. He signed and faxed it back and I emaild Credit Smart their codes. sales@creditsmarts.com When they ran a test report in Credit Smart the following error messagecameupp. 660 (Required Keyword Missing) Under Access Code in Experian. You have to add the customer name in "user name". |
| WEBUPDATE CAN'T FIND FORM UPDATE | 1. Verify the customer number in Grapevine. (support Utilities) 2. Verify the customer number that WebUpdate is looking for by looking at the reg value for HKEY_LOCAL_MACHINE\SOFTWARE\Data Consultants\CustNo (start webupdate but stop at the intro screen. This key is deleted when TrueUpdate completes). 3. If the number in the reg is correct and it still won't find the form update then review the document attached to this answer book page. Remember that that if unlicensed Customer (GSP Number of Users = 0), then webupdate skips updates. Something similar happens with past due customers. REVIEW THE DOC ATTACHED TO THIS ANSWERBOOK PAGE FOR DETAILS. |
| When I try to display a PDF form it is blocked like a pop-up even though I allow pop-ups | In ADOBE READER SETTINGS --> PREFERENCES --> INTERNET: Make sure that "Display PDF in Browser" is selected. |
| When printing PDF forms from ef&i, page asks if he'd like to run or save (but not print) | EVERYTHING appeared to be set correctly. Took a look at the browser... He's doing this in a 64 bit ver of IE9. Deleted the existing desktop shortcut, launched 32 bit IE9, then created shortcut on desktop from that session (dragged icon on L side of address bar to the desktop). NOW it works. MUST USE 32 BIT VERSION OF BROWSER! |
| When running credit, bureau does not appear | The user presses "S" to run credit, the bureau selection window appears, "Run New" is clicked (in the case of J Consumer), but no bureau appears. The window disappears, but is not followed by the appearance of the test bureau. In order for the bureau to be viewed, a temp file must be written to the current user's Temporary Internet Files directory. The logged-in user was trying to write all temp files to a DIFFERENT user's Temporary Internet Files directory; one that the logged-in user didn't have access to. Found the location of the current user's Temporary Internet Files directory; changed the Temporary Internet Files directory location in Internet Options. NOW it works. |
| WHY DO I HAVE TO SET PRINTER PREFERENCES TWICE FOR THE OKIDATA? | That is because in the General Tab, printing preferences are windows user specific. On the ADVANCED tab printing preferences are global defaults. If you ONLY set them on the advanced tab you'll be OK.I If you only set them on the GENERAL tab and NO OTHER WINDOWS USER EVER LOGS INTO THIS MACHINE then you'll also be OK. If only the General Tab Printing Prefs (user specific) are set then another windows user will get whatever printer settings were defaulted when the printer was first installed. SOLUTION: Either set them in both or just set them in ADVANCED |
| why do I have to set printing preferences twice on the okidata c6050 ? | That is because in the General Tab, printing preferences are windows user specific. On the ADVANCED tab printing preferences are global defaults. If you ONLY set them on the advanced tab you'll be OK.I If you only set them on the GENERAL tab and NO OTHER WINDOWS USER EVER LOGS INTO THIS MACHINE then you'll also be OK. If only the General Tab Printing Prefs (user specific) are set then another windows user will get whatever printer settings were defaulted when the printer was first installed. SOLUTION: Either set them in both or just set them in ADVANCED |
| WHY ISN'T SALES TAX BEING CHARGED ON MY DEALER SMOG FEE? | There is a newgen setting (USR 21: 0=DON'T TAX, 1=TAX) |
| Why won't webupdate find my forms transfer? | If you do not have a valid license you can't download forms. WebUpdate checks for the license status and if unlicensed (unlocked) then don't check for forms download. |
| Windows asks for MS Office CD when installing Grapevine | This is a Windows issue not a Grapevine Issue. Windows 2000 and newer uses "Windows File Protection" which protects system files during third party installs. This is a normal windows function and NOT something you can turn off. It occurs because either the Office Installation was bad or Windows has stopped caching system DLLs. The best solution is to put in the CD that Windows is asking for. We recommend reading the "Windows File Protection" page attached to this answer book page. It can also be found on the DataConsultants Intranet. It is under the 'OS Tips' - ' Windows and Networks' branch of the menu system. |
| Windows credit printing to large, font to big | Set the windows default printer to 300 dpi. This will fix the problem. If that doesn't do it try something smaller (i.e. 150 dpi). |
| Windows G Screen won't load | Infiniti dealers copy I:FIPROGS to C:\FIPROGS. There is a directory in I:\FIPROGS and C:\FIPROGS called FONTS. It contains fonts used by the windows GScreen. Sometimes on the file copy that directory gets copied AS A FILE rather then AS A DIRECTORY. So you end up with a file on C:\FIPROGS called FONTS. To solve just delete the file C:\FIPROGS\FONTS. When the G Screen reloads it will create the directory in question (C:\FIPROGS\FONTS). |
| Windows Inventory Report Error : ILLEGAL MEMORY REFERENCE prior to the report selector | Illegal reference to memory at (HEX ADDRESS). Turned out to be a DEP error. (Data Execution Prevention) on a windows server terminal server running 2003 server R2,. Should him how to change the DEP model to OPT IN rather then OPT OUT. Ran it again and it worked OK. |
| Windows Print not working | All Grapevine windows utilities require that a "TEMP" directory exist in the Windows or WINNT directory and that the user be able to read and write file to that directory. Verify that TEMP exists that is accessable to this user. If Windows 98 Check the advanced properties of the Grapevine shortcut. In Win98 there is a "Prevent DOS from detecting Windows" check box which, if checked, will prevent DOS from launching any windows application. NOTE: A user running Grapevine 4.35.30 and newer will automatically be notified during start of such problems. |
| WINPRINT Crashes in Windows 7 | Turn off UAC. (turn it ALL THE WAY OFF) Dialing it down to a lower setting won't do it. |
| WINPRNT.EXE has generated errors and will be closed | When the customer would try to print using the Windows print option, they get the error "Winprnt.exe has generated errors and will be closed.". Double-clicking winprnt.exe does not result in an error. Have customer delete winprint.ini from \windows or \winnt directory. |
| Working deal find progress bar never closes | Many times this is a result of Coupon Companion, Yontoo, (and possibly) Lyrics Finder, and Wajam interfering with how eF&I handles Java. These unasked-for programs are usually installed along with a legit download. These programs are browser plugins, and cannot be disabled. If any of these programs are installed, they must be uninstalled for eF&I to work. Uninstall them! |
| Wrong Tire Fee amount - Infiniti | Tire Fee amount is wrong. There was a bug in the Infiniti code that would cause The Tire Fee to correspond to the "Sales default New or Used" on the "P" screen rather then the actual new or used status of the vehicle. This bug was fixed in July of 2003. If an Infiniti customer is having this problem then they need to be updated |
| XML error hitting Ctrl F1 in GV. | DEALER TRACK ERROR There was an "&" in the company name. Remove the "&" and try again! |
| XML interface log.xmllog error 8000FFFF I/O error 103... | Trying to run credit. She had an & in an address. |
| year, month, and day permiters described an unrepresentable date time year, month, and d |
Error occurs when an Enterprise dealer (Grapevine) selects SEND TO ACCOUNTING while Recapping deal. "year, month, and day permiters described an unrepresentable date time " This is caused by Microsoft Dot Net complaining about an invalid date. In this instance, Applicant Date of Birth was set to 9/31/2011, and there is no 31 days in september. |
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Modified on: Wed, 28 Sep, 2022 at 3:41 PM
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